Questions & Answers

Q: QuestionI purchased the unlocked LG G8 ThinQ phone. Now I notice Visual Voicemail & WiFi calling features are not available on the unlocked version. Is there an app from AT&T or LG that can be uploaded to support adding both of these capabilities.

Asked 5 years ago by jkDallas.

• A:Answer These are features of a carrier locked device. There may be applications available for download via the Google Play Store that support these features. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionThe specs on the LG 8 ThinQ say that the front facing camera is only 12 MP. I thought that it was supposed to be 32MP?

Asked 5 years ago by Fran.

• A:Answer We apologize for the confusion. The LG G8 has a 16 MP and a 12 MP rear camera. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: Questionwhen will the 8 get android 10 ?

Asked 5 years ago by yesterday.

• A:Answer It's currently available now.

  Answered 5 years ago by Cheese1Verified Purchase

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Q: QuestionWill it have a dual sim option?

Asked 6 years ago by BANDANAGurl7.

• A:Answer The LG - G8 ThinQ with 128GB Memory Cell Phone (Unlocked) - Aurora Black does not have a dual sim option. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionDoes this phone come with the dual screen case? If not do you sell it separate in store?

Asked 5 years ago by 1TC5Hi17FdzO9I17GhT.

• A:Answer No, it doesn't come with the dual-screen case

  Answered 5 years ago by CommunityAnswer

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Q: QuestionIs this the g820qm7 model of the g8 (as there are several models of the g8, I'm interested in the exact ver no)? TIA

Asked 6 years ago by Holger.

• A:Answer Yes, the model number for the unlocked version of the LG G8 is LMG820QM7. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionI use total wireless will that work with this phone?

Asked 5 years ago by Haley.

• A:Answer Total Wireless uses the Verizon network, which is a CDMA network. Although the LG - G8 ThinQ with 128GB Memory Cell Phone (Unlocked) - Aurora Black is an unlocked GSM phone, it will run on Verizon's 4G LTE network since the LTE network requires a SIM card...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionDoes the LG - G8 ThinQ with 128GB Memory Cell Phone (Unlocked) support mirror cast?

Asked 5 years ago by silversanto.

• A:Answer Hi SliverSanto. Android supported Miracast in Android 4.2 (KitKat) and Android 5 (Lollipop). However, Google dropped native Miracast support in Android 6 (Marshmallow) and later. If you want to mirror the display from a newer Android phone or tablet, you'll need to do so via Chromecast. The LG - G8 ThinQ with 128GB Memory Cell Phone (Unlocked) - Aurora Black does have a Screen Sharing feature that you can use to display its screen and play sound on a TV or other device that supports the Miracast function. On its settings screen, you can tap Connected Devices > Screen Sharing then activate that. You will then be able to select the device that you want to display your screen on and after connecting to the device, the device displays the phone's screen. Screen sharing turns off automatically if there is no sharing-compatible device in the vicinity...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: Questionhow does the LG -G8 thinQ compare to the samsung s9 and how is the sound quality of the LG?

Asked 5 years ago by albion59.

• A:Answer The entire screen on the LG - G8 ThinQ with 128GB Memory Cell Phone (Unlocked) - Aurora Black is a speaker (Crystal Sound OLED) and the display speaker directs sound toward you for a rich, immersive sound experience with a boost of clarity. And because the sound comes from the screen, the traditional call receiver is not needed. You can now, hear calls easily & comfortably...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIs this phone internationally unlocked?

Asked 5 years ago by LGirl.

• A:Answer This phone is unlocked for use within the US. It is not internationally unlocked. ^CP

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWill it work on straight talk

Asked 6 years ago by fordf250.

• A:Answer The LG - G8 ThinQ with 128GB Memory Cell Phone (Unlocked) - Aurora Black is listed as compatible with all major U.S. carriers, including Verizon, AT&T, Sprint, and T-Mobile. It is also compatible with prepaid carriers including Cricket Wireless, Boost Mobile, MetroPCS, Simple Mobile, Total Wireless, Tracfone, Net10, Mint, and H2O. For all other carriers please contact the carrier directly to ensure compatibility. ^CP

  Answered 6 years ago by LG Digital Customer Care

  
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Q: QuestionWhen I'm talking on my LG- G8 and switch to use speaker so others around me can hear, the call gets dropped. Any ideas why this happens?

Asked 3 years ago by Marley.

Q: QuestionCan u use STELLER here aids with this phone. Like to listen to music. And answer the phone and here on my hereing aid

Asked 4 years ago by Danny.

Q: QuestionWhat smartwatch fits with this phone?

Asked 5 years ago by Bubbles.

• A:Answer I use a Fitbit and it works fine with the phone.

  I would recommend:

  • 

    Fitbit - Charge 3 Activity Tracker + Heart Rate - Black/Graphite

    User rating, 4.44 out of 5 stars with 7287 reviews.

    (7,287)
  • 

    Fitbit - Charge 4 Activity Tracker GPS + Heart Rate - Black

    User rating, 4.41 out of 5 stars with 3755 reviews.

    (3,755)

  Answered 5 years ago by DeeABVerified Purchase

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Q: QuestionHow does the lg thinQ compare overall to the samsung galaxy s9?

Asked 5 years ago by nakayama.

• A:Answer Hi Nakayama. IF you have any inquiries with regards to the LG - G8 ThinQ with 128GB Memory Cell Phone (Unlocked) - Aurora Black, we will be mnore than happy to answer them for you...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionMy LG8 won't takes picture with the camera app. It shows an outline of a woman's head with a flash bolt. I restarted the phone and it still doesn't work. It stopped taking selfies so I think it's on the he mode. How do I get out of it!?

Asked 5 years ago by LG8tqisawful.

• A:Answer Please contact our Support Center at (800) 243-0000 for assistance with the LG - G8 ThinQ with 128GB Memory Cell Phone (Unlocked) - Aurora Black...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: Questionhow often does lg run security patches/updates??

Asked 5 years ago by packersfan036.

• A:Answer Until the next model comes out

  Answered 5 years ago by Totaljunkkkk123Verified Purchase

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Q: QuestionI am looking to buy my 1st smartphone. I have an LG flip phone, but the owners guide that came with it was terribly lacking in information. What king of owners manual comes with the G8??

Asked 5 years ago by albion59.

• A:Answer You can visit our site at https://www.lg.com/us/support/product/lg-LMG820QM7.AUSABK o download a PDF copy of the owner's manual for the LG G8 ThinQ™ | Unlocked, Model # LMG820QM7 to review it and assess it for yourself to see if it has enough information for you...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionIs this like my old LG, where I can change out my own battery? Or add additional storage?

Asked 5 years ago by SheWantsToKnow.

• A:Answer The battery for the LG - G8 ThinQ with 128GB Memory Cell Phone (Unlocked) - Aurora Black is non-removable...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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