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I have the same problem. I called customer service and they told me to unplug and reset. I had a burn mark on my hand from touching the handle of the microwave safe bowl i had put in there. My food is cold most of the time too!
Sorry, there was a problem. Please try again later.I have not had any problem with heating...mine does a very good job of that, My issue is that it isn't stable when the door is open and can tip,
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