Questions & Answers

Q: QuestionAre these retractable with a button

Asked 5 years ago by Becky.

• A:Answer You just pull on the cord slightly and then it will retract on its own.

  Answered 5 years ago by cgwilson

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Q: Questiondose it work with siri

Asked 5 years ago by Anonymous.

• A:Answer The LG TONE Flex HBS-XL7 Bluetooth® Wireless Stereo Headset works with Google Assistant and Google recently released a tool that takes advantage of Apple's new Siri Shortcuts to let users access its Smart Assistant instead of Siri. The method requires you to ask Siri to call up Google Assistant...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: Questiondoes the headset vibrate with incoming calls or text?

Asked 5 years ago by questions.

• A:Answer Yes they do, along with a sound In The ear piece

  Answered 5 years ago by BrianVerified Purchase

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Q: QuestionHow far away can you use the headset from the device.

Asked 5 years ago by MrBBQMan.

• A:Answer The LG TONE Flex HBS-XL7 Bluetooth® Wireless Stereo Headset ,like your phone, is a Class II Bluetooth device and all Class II Bluetooth devices have a transmission operating range of approximately 30 feet (10 meters) within a line of sight but will vary depending on the surrounding conditions. Communication range will vary according to whether walls or other obstacles are located between the devices, the material used in the intervening walls, the presence of Radio Frequency (RF) interference and other environmental conditions, and the type of software being used, if applicable...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionLG - TONE Flex HBS-XL7 Wireless In-Ear Headphones Question: Can my voice be heard clearly over the mic? What is the range? Can I change songs without accidentally changing the volume? Thanks

Asked 5 years ago by Marlo.

• A:Answer Yes they are really a great buy

  Answered 5 years ago by Evelyn

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Q: QuestionIs there an external speaker?

Asked 5 years ago by Cesar.

• A:Answer No there isn’t. That was the tone with the JBL speakers! They broke too easily on me so I got the flex

  Answered 5 years ago by TaxiVerified Purchase

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Q: QuestionAre these sweat resistant?

Asked 5 years ago by Jamie.

• A:Answer They are not water or sweat proof. I would not recommend using them in any type of workout activity.

  Answered 5 years ago by explore42

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Q: QuestionHow do you turn them on

Asked 5 years ago by Anonymous.

• A:Answer The first button on the outer side of the left arm for the LG TONE Flex HBS-XL7 Bluetooth® Wireless Stereo Headset is the MFB button. To turn the headset on, press and hold the MFB button for two seconds. You will find these instructions on page 4 of your owner's manual for the headset...^IFV

  Answered 5 years ago by LG Digital Customer Care

  
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Q: QuestionWhat is the range between device's

Asked 5 years ago by Jimmy.

• A:Answer I have walked away inside and out, up to 40 feet and still have connection. As long as you are in line of sight blocked by no wall or other obstacles, you will get good reception.

  Answered 5 years ago by WoodVerified Purchase

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Q: QuestionHello, There is a button specific to Google Assistant on the right side of the neckband. When pressed it says its not activated, however the left button to speak will work just fine. Any ideas on how to active the specific button?

Asked 2 years ago by geenaun.

Q: QuestionCan I answer a call with this headset without having to answer directly on my phone? If so, how? So far, can't answer when phone isn't accessible to answer on phone.

Asked 2 years ago by LGHBSLX7.

Q: QuestionCan I end a call without needing to totally power off the headset? Thanks!!

Asked 4 years ago by jacks.

• A:Answer Yes. By using the button on the R side, it will end the current call.

  Answered 4 years ago by Harvey

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Q: QuestionEven when connected to Bluetooth and listening to music just fine sometimes the headphones do not get calls through them it only comes through the phone directly. Why would that be? Thank you

Asked 4 years ago by Anonymous.

• A:Answer Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Be sure to provide your contact information, model/serial numbers and date of purchase; we will be happy to assist you. Our Mobile Communications Support will be better able to assist you. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionCan you use on iPhone?

Asked 4 years ago by Jeremy.

• A:Answer Yes you can use with iPhone with no problems..

  Answered 4 years ago by Headset

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Q: QuestionWill this bluetooth read your text message to you?

Asked 4 years ago by Shirley.

• A:Answer There is a button specific to Google Assistant on the right side of the neckband. Just have to hold the button and say "call Jane" and the Google Assistant /Siri will call that person. It will also do anything else Google Assistant/Siri can do such as read notifications. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionHi, Does my phone need to be a 5G for these to work with it? I have the Samsung Note 10+. Thanks

Asked 4 years ago by Cherbear.

• A:Answer No, the phone does have to be 5G to work. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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Q: QuestionDoes it announce in incoming calls

Asked 4 years ago by Buster.

• A:Answer Yes it can announce your incoming calls. I believe you can set it up to do so in your settings (can’t quite remember how I did it), but right now mine is set up to announce incoming calls, I do believe I switched it off from doing so when I first got it and set it up.

  Answered 4 years ago by Headset

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Q: Questionwhere to buy replacement charging cable? It seems a bit larger than my other usb charging cables. I think I need a item number??

Asked 4 years ago by jdubu.

• A:Answer Mine uses a standard C type, the same as my Samsung phones.

  Answered 3 years ago by LaramVerified Purchase

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Q: Questionwill these vibrate or beep when you are not in range of your phone

Asked 4 years ago by ferris.

• A:Answer Yes, it vibrates when it goes out of communication range. If the device connected to the product is out of effective communication range, the communication signal becomes weak and the communication is lost. The effective communication range may vary depending on surrounding and other conditions. ^Daphane

  Answered 4 years ago by LG Digital Customer Care

  
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