“Monitor keeps killing usbc HDMI cables. Port at monitor gets very hot. Works for a few days then nothing. Do I need different cable or connection? Only using for work, no gaming or high graphics. Lenovo laptop straight into monitor.”
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Hello there. Thank you for sharing your experience with us. We understand that your LG UltraGear Gaming Monitor (27GN800-B) is having issues with HDMI cables and the port getting hot. Your feedback is important, and we'd like to assist you further. A hot HDMI port can sometimes indicate an issue with the cable or the connection itself. For a troubleshooting step, please try a different high-quality HDMI 2.0 cable, if you haven't already. Ensure it's fully seated in both the monitor and your Lenovo laptop. Also, try connecting the monitor using the DisplayPort if your laptop has one, as this can sometimes offer a more stable connection, especially for higher resolutions and refresh rates. https://www.bestbuy.com/site/lg-ultragear-27-ips-qhd-144hz-1ms-g-sync-compatible-gaming-monitor-with-hdr-hdmi-displayport-black/6437476.p?skuId=6437476 Please send us a private message on Social Media @LGUSSupport, and our team will be more than happy to explore possible solutions. We appreciate your patience. —Renzo
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