“how come the sound cuts out? I have to rewind just a little bit to get the sound back. it also makes popping noises. then the picture keeps breaking up. we went back to the $25 blu ray player we bought at a yard sale, very disappointed.”
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This sounds like it could be an issue caused by the cable. If replacing the audio video cable does not resolve the issue, our Blu-ray players come with a 1 year parts and labor warranty to cover manufacturing defects. We would be happy to look into the repair options available. Our support team is available via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
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