A:Answer Just take the sim card out of your old phone and pop it in the new one (needs nano sim). No need to contact Verizon unless you don't have the nano sim, in which case i would go into a local Verizon store and ask them to activate one for you. Should be no fee to activate card or phone Yes, i had to return first phone due to connectivity issues....replaced next day through Geek Squad protection plan I bought for it.