“I'm using at&t prepaid sim card and would like to get a new v40. But when I try to type my att info, it shows me that it can't find my account info. What can I do for fixing this problem?”

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• Logging into the account is not required. The APN settings must be set correctly for the SIM card to operate correctly. The previous SIM card will then work on the new phone.

  Answered by CommunityAnswer 7 years ago

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• Thank you for reaching out. For best assistance with your inquiry, we recommend reaching out to Best Buy directly. Their phone number is 1-888-BEST BUY (1-888-237-8289). ^CP

  Answered by LG Digital Customer Care 7 years ago

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