“All of a sudden, the speaker connects to my Samsung tv and the volumes are out of sync. Speaker volume is on 4 and the TV is on 16 and we still can't hear it...and no bass. Volumes were the same before. What happened?”
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Please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution.^Venette
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