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Great question! The volume could be on silent you are able to manage the volume options with the buttons located on the left side of the phone. If the issue is still occurring pleas contact our Customer Service for further assistance at 1-800-733-6632 available Monday to Friday from 5am to 7pm PCT.
Sorry, there was a problem. Please try again later.Shut it off. Plug into charger. Turn on and make sure the volume is up. Helped us.
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