Questions & Answers

Q: QuestionIs this the phone with the charging dock? If so does it come with the phone?

Asked 5 years ago by Terry.

• A:Answer yes, the phone comes with a charging dock

  Answered 5 years ago by AnonymousVerified Purchase

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Q: Questionwhat is the SARS rating?

Asked 5 years ago by boop.

• A:Answer Hello, we would like to thank you for your interest in the Lively Flip. The highest SAR value for this model when tested is .87W/Kg for use at the ear and 1.11W/Kg for use close to the body. While there may be differences between the SAR levels of various phones and at various positions, they all meet the government requirement for RF exposure. SAR information on this model phone is on file with the FCC and can be found under the Display Grant section of www.fcc.gov/oet/ea/fccid after searching for FCCID: 2ACCJN033 for 4053S.

  Answered 5 years ago by Lively

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Q: QuestionMy friend has a jitterbug, and today she received a message on her phone that said if she didn't use her email she would have her account changed. I need to see your terms of use, to see if this is true, or a hoax.

Asked 5 years ago by Jandistar.

• A:Answer The Lively Flip phone does not offer access to the internet or email and GreatCall would not sent a notification of this nature. Please call our Customer Service at 1-800-733-6632 between 5am and 8pm Pacific time for further assistance.

  Answered 5 years ago by GreatCall

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Q: Questiondoes the phone have email?

Asked 5 years ago by tereno.

• A:Answer The Lively Flip phone does not have internet access and so emailing is not available. Please see our easy to use Jitterbug Smart2 Android smartphone which does have internet access for emailing.

  Answered 5 years ago by Lively

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Q: QuestionWhen I make a verbal text and then see the words on the phone - how to correct errors in the written message - sometimes I am not understood and errors occur.

Asked 5 years ago by nona.

• A:Answer To delete an characters in a text message, you will press the “Back” button.

  Answered 5 years ago by GreatCall

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Q: QuestionWill this phone work in the area Oakland Sang Run Rd, 21550. The Jitter Bug won't.

Asked 5 years ago by winterslewis.

• A:Answer Hello, you can check coverage on our website www.GreatCall.com. The Jitterbug Flip phone is service by GreatCall and uses the same network.

  Answered 5 years ago by Lively

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Q: QuestionHi. Can you end a call simply by closing the phone? I hope so. I have a blind relative who will not easily be able to find a specific button to press to hang up. Thank you.

Asked 1 year ago by Janet.

• A:Answer Yes, just close the phone to end your conversation.

  Answered 11 months ago by NetgearVerified Purchase

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Q: QuestionCan this phone be used with Verizon

Asked 1 year ago by Ben.

• A:Answer No. Lively has it's own company so you also get the best price. Also people to help you.

  Answered 11 months ago by NetgearVerified Purchase

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Q: QuestionIs the Lively Flip Phone a good choice for seeing impaired elderly person?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer Yes bug buttons and big lettered display

  Answered 1 year ago by TylerR

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Q: Questionhow long does the battery last if unpluged

Asked 1 year ago by dw.

This question was asked about the related product: Lively® - Jitterbug Flip2 Cell Phone for Seniors - Gray

• A:Answer It all depends on your usage, I can go 24 hours to 36 hours without having to recharge, yet I don't use my phone that much.

  Answered 1 year ago by DwayneK

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Q: Questionhow do you delete calls?

Asked 1 year ago by Anonymous.

• A:Answer go to call history, click ok,click on clear all OR the indivisible number and click ok, follow on screen instructions to to clear the number and close the screen out/

  Answered 1 year ago by Anonymous

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Q: Questionif I can not pay on time, what will happen?

Asked 2 years ago by Anonymous.

• A:Answer Thank you for your question! We do not have any late fees and we allow you to pay up to 30 days after the due date with out interruptions in service. We suggest you call us to set up a payment plan if needed.

  Answered 2 years ago by Lively

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Q: QuestionI currently have a Jitterbug phone (damaged) and a Lively account. Can I just plug in my new phone and start using it? Does my Lively account (had for 2.5 yrs.) need to be activated again for my newer phone? Kjarsten

Asked 2 years ago by Anonymous.

• A:Answer No. My dad just had to replace his. Do not turn on the new phone! This is important. You have to call the number that comes with the phone. They will get the new phone setup. Only after they get it setup can you turn it on. The one good thing though, was that all of my dad's information was automatically ported to the new phone. I was so glad i didn't have to enter all of the phone numbers again.

  Answered 2 years ago by CookieVerified Purchase

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Q: Questiondoes the phone come with written set up directions and can I use my landline phone number?

Asked 2 years ago by apples.

• A:Answer Hello! Thank you for your inquiry. All of our devices come with a set of instructions. We recommend contacting our customer service department to assist with device set up.

  Answered 2 years ago by Lively

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Q: QuestionThe phone won’t dial saying to turn off airplane mode- I never turned it on. How do I turn it off?

Asked 3 years ago by Moshi.

• A:Answer Hello Moshi, we are sorry to hear your Jitterbug Flip2 is showing in Airplane mode. To better assist you please call Lively Customer Service to resolve your issue.

  Answered 3 years ago by Lively

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Q: QuestionCan I move a SIM card for the Jitterbug smartphone to the jitterbug flip phone?

Asked 3 years ago by Rick.

• A:Answer No, it won’t work. But the company can move the contacts remotely to the new SIM for you.

  Answered 3 years ago by JasonrBVerified Purchase

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Q: QuestionCan you activate a new jitterbug flip 2, be assigned a new #, and THEN change the # by transferring your old number from your other cell phone that you are replacing? I just don't want to be without at working phone while the old # is being transferred.

Asked 3 years ago by caprock.

• A:Answer Hello, great question. Yes, you can transfer, port in your number from your previous carrier. When you activate your Flip2, there will a temporary number assigned, and you can use it while waiting for the port in to complete, which is usually one to three days if the information you provide is correct. You will need your account information for your previous carrier, and we suggest you contact them to see if a PIN transfer number is required.

  Answered 3 years ago by lively

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Q: QuestionMy phone displays “no service “ how do I fix it ?

Asked 3 years ago by Anonymous.

• A:Answer Call the customer service number . They are great!

  Answered 3 years ago by CDAcaregiver

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Q: QuestionI have the Jitterbug Flip 2 and would like to know where I can get a cover and a lanyard so I can wear it around my neck?

Asked 3 years ago by Janie.

• A:Answer You might have to be creative in a search for a suitable cover with lanyard. The Flip 2 phone user guide did not list "accessories", so try looking for (1) a large-pouched name badge holder with lanyard, as sold at office supply stores or business copy centers; or (2) a novelty small cloth or leather pouch with neck strap commonly found on Amazon, E-Bay or Etsy; or (3) a travel passport or document pouch with neck strap as sold in catalogs/luggage shops; or, maybe easiest, (4) a very small digital camera padded pouch with neck strap widely sold in electronics/camera shops. Any excess interior space in your selected pouch can be filled with hand-cut craft foam sheet or styrofoam. Go "custom made" & have fun.

  Answered 3 years ago by Anonymous

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