“I have followed the instruction video and connected my new C505 HD Webcam to my Surface Pro. I have set the camera settings in Zoom to the C505. In Zoom it advises "Failed To Start Video Camera. Select another camera." Where am I going wrong?”
Answer This Question
1-1 of 1 Answer
There are a couple of things you can try. First would be to make sure your Surface Pro is running the latest version of Windows 10. Then, sometimes if it's plugged into a USB 3.0 port or a USB hub it can run into this issue. If you have a free USB port on your Surface, I would try plugging it directly into that. If neither one of these things work, I would then recommend reaching out to our support team here https://support.logi.com/hc/en-us/requests/new?ticket_form_id=360000621393 for further assistance.
Sorry, there was a problem. Please try again later.