Questions & Answers

Q: QuestionDoes the trackpad function like a mouse cursor?

Asked 5 years ago by Fightsimba.

• A:Answer Yes it does and it’s very quick. You’ll love this pkg. it’s the real deal for sure!

  Answered 5 years ago by BAwashel

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Q: Questionbase on the title of the listing this is compatible with the ipadpro11 2021 or the 3rd generation ipadpro11".. but one of the question asked by AIRJ ...this model is not compatible with the 3rd gen.. can you clarify..

Asked 4 years ago by jeptall.

• A:Answer It is compatible with the 3rd generation. I have two of these cases and both are used to protect my kids 2021 iPads.

  Answered 4 years ago by MegaMan77Verified Purchase

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Q: QuestionCan the keyboard detach from the case with the iPad in the case?

Asked 5 years ago by Nat.

• A:Answer Hello Nat! The Folio Touch Keyboard Case for Apple Pro iPad 11' (1st and 2nd Gen) doesn't offer a detachable keyboard no, but the keyboard can be folded behind the iPad to put it in Read Mode.

  Answered 4 years ago by Logitech

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Q: QuestionIs this product annoying to use in tablet mode (with board flipped back and holding the keys)?

Asked 4 years ago by bmang.

• A:Answer You can feel the keys are there but it just takes time to get used to.

  Answered 4 years ago by PoohBearVerified Purchase

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Q: QuestionIs it compatible with the newest iPad pro 11 inch?

Asked 5 years ago by Emily.

• A:Answer Yes - that is the 2nd Gen iPad Pro 11 inch

  Answered 4 years ago by MissPheeVerified Purchase

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Q: QuestionHi, is this model compatible with Ipad Pro 11" 4th generation (A2759) from 2022?

Asked 2 years ago by Giu.

• A:Answer Yes, the device is compatible with iPad Pro 11" 4th generation A2759.

  Answered 2 years ago by Logitech

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Q: QuestionThe space bar on my keypad will not work. I have to use the keyboard that pops on the screen for the space bar. I’ve tried taking the keyboard off and putting it back on and it doesn’t help. What can I do to fix it?

Asked 3 years ago by helpplease.

• A:Answer Hello, Make sure the Smart Connector on the iPad and top of the keyboard is clean and free of debris. Verify that the iPad is in the case properly so that the Smart Connector aligns with the connector on the keyboard. Place the iPad to allow the Smart Connector to attach (there is a small magnet that will keep it in place). If the issue persists, perform a soft reset of your iPad. To perform a soft reset: 1) Press and hold the power button and the home button until the iPad restarts and the Apple logo appears; 2) After rebooting, confirm that your keyboard is connected to the iPad and then test it. If the problem still persists, here's a link to the product support page that will have more troubleshooting tips and live technical chat support: https://support.logi.com/hc/en-us/articles/360051727074-FAQ-Folio-Touch-for-iPad-Pro-11-inch-1st-2nd-and-3rd-gen-. - Richard from Logitech

  Answered 3 years ago by Logitech

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Q: QuestionIf I open it and don’t like the product for any reason I can just return it?

Asked 5 years ago by Izzy.

• A:Answer Yes

  Answered 5 years ago by Broadwire

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Q: QuestionCan you disable the trackpad when using an external mouse?

Asked 2 years ago by Zac1982.

• A:Answer Yes and no. You can disable the trackpad, and the keyboard, completely at any time by flipping it backwards against the stand. It shuts off so that you can easily hold it that way without hitting buttons. However, when you have it, flip forward both the keyboard and the trackpad remain active. So, if you were going to use an external mouse while you had the keyboard flipped underneath then the mouse will be the only input to the iPad. On the other hand, if you have it flipped forward into keyboard mode then touching the trackpad will also move the cursor. However, I find it’s not necessarily in the way at that point.

  Answered 1 year ago by MaxwellWVerified Purchase

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Q: QuestionAre the keys backlit?

Asked 2 years ago by Anonymous.

• A:Answer Hello! Yes, the keys on the Folio Touch are backlit. - Maggie from Logitech

  Answered 2 years ago by Logitech

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Q: QuestionIs this product compatible with iPad model # MR7F2LL/A?

Asked 2 years ago by EJ.

Q: QuestionHow to use the included apple music for 4 months etc.

Asked 2 years ago by Jr.

• A:Answer Hello Jr! I'm not 100% certain I understand your question about the Folio Touch Keyboard Folio for Apple iPad Pro 11" (1st, 2nd, 3rd, & 4 Gen) with Precision Trackpad? Once you insert your iPad inside the Folio Touch Casing, you'll be able to use the keyboard to type on your iPad, and then launch/download any app you want from the App Store. Apple Music would likely be the app to download to access your music subscription. - Mathieu from Logitech

  Answered 2 years ago by Logitech

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Q: QuestionWill a Folio touch keyboard for ipad air 4th gen 10.9” be used for/compatible with ipad pro 11” 3rd generation?

Asked 3 years ago by Mish.

• A:Answer It will stick out a little because of the camera not being the same shape/size but you shouldn’t notice it too much. I did it for a bit of time before I upgraded to another keyboars

  Answered 2 years ago by StephanieVerified Purchase

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Q: QuestionWill this work with the new iPad pro 11 inch (2021 version)

Asked 3 years ago by bigal99.

• A:Answer Yes and mines connected immediately when I inserted my iPad

  Answered 3 years ago by LadyVerified Purchase

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Q: QuestionCan it be charged like the magic keyboard

Asked 3 years ago by Will.

• A:Answer Yes I believe so by plugging it in? Yes. If there’s another way of charger it I don’t know then Write back and I’ll find out.

  Answered 3 years ago by ArchsVerified Purchase

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Q: QuestionWhy is this model $40 cheaper than the other sku when both are apparently for ipad pro 11" 1st, 2nd, or 3rd gen? What's the difference? Other sku is 6461995 Are there any upgrades on the pricier one?

Asked 4 years ago by Sam.

• A:Answer Hi Sam, The primary difference between the Combo Touch for iPad Pro 11-inch and the Folio Touch for iPad Pro 11-inch is the ability to be able to detach the keyboard so you can sketch, read or watch videos without anything between you and your screen.

  Answered 2 years ago by Logitech

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Q: QuestionWhat screen protector works with this case?

Asked 4 years ago by Ktayman.

• A:Answer ZAGG invisible shield

  Answered 3 years ago by Cr3ar1v349Verified Purchase

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Q: QuestionWhat is the difference between this one and the Logitech combo keyboard? (All I could see was a difference in weight and price)

Asked 4 years ago by Cat.

• A:Answer This Folio Touch Keyboard Case is one piece, the keyboard does not detach. The Logitech Combo keyboard case has a keyboard which is removable.

  Answered 4 years ago by Logitech

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Q: Questionthis keyboard compatible with the IPAD PRO 11 2021 A2377?

Asked 4 years ago by JulioE.

• A:Answer Yes

  Answered 4 years ago by Truth

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