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Hello, if you're having audio issues with your headset, try the following suggestions: Move the headset closer to your audio source — it might be out of range. Move away from other sources of wireless signal — you could be experiencing interference. Connect the headset to a USB port using the charging cable — it may not have enough battery power. Try adjusting the volume on your audio source — it might be turned up too high. If you're using the wireless receiver: Make sure it's connected to a USB port that isn't behind any large objects (ex. a desk or desktop PC). Make sure it isn't connected near other wireless receivers that could be causing interference. If you're using Bluetooth, try disabling other Bluetooth devices temporarily. If these steps don't work, please visit us for support at https://support.logi.com/hc/en-us
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