“Which software does the M500s use to customize the buttons? Conflicting information shows Logitech SetPoint if you look under their website, but guidance only goes up to windows 8. Package says Logitech Options but this isn’t On the Options device list”
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PLEASE VERIFY WHICH UNIT YOU HAVE IN YOUR POSSESSION. I purchased a unit today 2 NOV 2020 that said LOGITECH M500s in manufacturers plastic sealed box. After I opened box, the P/N noted on actual mouse is 810-006874 and NOT 910-005783 (M500s). I called Logitech Support, described my problem. I was told the P/N 810-006874 is for the M500. After holding for 35 minutes, support said "we have no reports of incorrect packaging." I was told to return the unit to Best Buy, and exchange it for the proper mouse. I asked how can I get correct unit, if all the units are packaged / labeled wrong. He said I can't do anything until you return the unit to your distributor (Best Buy). I just took unit back to Best Buy and exchanged for the LAST M500s mouse that the store had. This item was also NEW, in original manufacturer packaging. Upon opening the replacement mouse, as expected, the unit is the SAME - M500 with P/N 810-006874 and NOT a M500s. Now, I will contact Logitech Support again tomorrow. The OLD M500 mouse used the old SETPOINT software. I believe that the NEW M500s uses the OPTIONS software. If you have a wrongly packaged unit, as I received, this might be why you are have difficulty getting the Logitech OPTIONS software to work.
Sorry, there was a problem. Please try again later.Despite what logitech claims, there is no software that actually loads up. the Logitech Options software will boot, but will never actually launch, and I am using Windows 10.
Sorry, there was a problem. Please try again later.It is software called "Logitech Options" https://support.logi.com/hc/en-us/articles/360025297893
Sorry, there was a problem. Please try again later.i have used setpoint in the past.... i use my linux connection for the mouse now ....it works and i don't need anymore than what it provides
Sorry, there was a problem. Please try again later.I just bought and unpacked the M500s and had the same problem that I didn´t find where to configure the buttons in Logitech Options. The solution: You have to click the buttons in Logitech options AND THEN SLIDE DOWN A LITTLE BIT, ONLY THEN THE SUBMENU IS DISPLAYED. See the screenshot. Only clicking may not activate the submenu. I didn´t notice myself the first times, I was told by the support hotline If you want to call the hotline, chek the phone number for your country in the user manual here: https://www.manualpdf.in/logitech/m500s/manual
Sorry, there was a problem. Please try again later.Logitech OPTIONS
Sorry, there was a problem. Please try again later.The M500s uses the Logitech Options Software. It is on the site, you may have just missed it for some reason. When you go to Logitech.com/options, click on Support, then Downloads. Now click on downloads in the top menu (I know this seems screwy) but when you hit downloads on this page you will then click on Logitech Options again, then click to download it. It is easy to make miss this. This link will take you directly to the page to download the Logitech Options for Windows 10: https://support.logi.com/hc/en-us/articles/360025297893
Sorry, there was a problem. Please try again later.Hello, I apologize for the confusion. All our keyboards and mice that can be customized, use our Logitech Options software. You'll be able to customize the buttons on the M500s by downloading the software for free. Hope this helps, I'll attach the download link to Logitech Options at the end of this message. Have a great day. https://www.logitech.com/en-us/product/options
Sorry, there was a problem. Please try again later.It is the Logitech Options software and it automatically detects the M500S.
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