“I have the keyboard and the receiver...I have a hard wired mouse. The keyboard does not work...do I have to have the optical mouse??? suggestion for troubleshooting?”

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• The keyboard and mouse work independently, so not having one should not affect the other. Make sure your device recognizes the receiver, then manually reconnect the keyboard using the button on the bottom. Another step would be to connect the receiver to another device to try to isolate the problem.. I could always start with the obvious to make sure the batteries in the keyboard are fully charged, but I'll take for granted you've already done that.. Hope this helps. Rick

  Answered by RCarbone 5 years ago

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• It shouldn't matter whether you use the optical mouse or not because the dongle isn't a unifying dongle. Try downloading the Logitech Options software to find and pair your keyboard that way.

  Answered by Logitech 5 years ago

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