“the mouse connected immediately, but not the keyboard. When trying to connect the keyboard I get a message to tap the key to the left of the right side shift key to id the keyboard, but when I do this it says it can't find a keyboard. What's going on?”

1-2 of 2 Answers

• Be sure the dongle is fully installed and the batteries in the keyboard are connected properly. (My came with a battery protector strip to keep the batteries from discharging). I needed an adapter (female USB to USB C) to use with my Macbook Pro, but have had no problem with it identifying the keyboard.

  Answered by SandyC 2 years ago

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• It's disappointing to hear and it's surely not what we expect to deliver. In order to help you effectively, please provide your information to our support team by emailing [email protected]. Name – Email address – Country – Product name – Brief description of the issue –

  Answered by Logitech 2 years ago

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