“I purchased this item and it worked for a few months but now I receive an error message and the keyboard stopped working only the mouse works. What can I do to make the keyboard work? I already changed the batteries.”
Answer This Question
1-1 of 1 Answer
There are a few things you can do: 1. Make sure you have logitech options plus downloaded and installed. 2. When you pair it you have to switch the keyboard off and then back on when prompted by logitech options (switch is on the side). 3. I had an issue with my particular machine where both the keyboard and mouse would drop connection to the computer. Come to find out it was a faulty Bluetooth driver for the system. Open a command prompt at administrator level, type in sfc /scannow, and reboot.
Sorry, there was a problem. Please try again later.