Questions & Answers
- Model:
- LA-EGBTE1-A-GR
- |
- SKU:
- 6481948
Q: QuestionAre they tunable?, Can I adjust Lo,Mid &High range amplification, or is it all or nothing?
Asked by Looking.
- A:Answer Hello there. With the Engage, you can adjust each hearing aid's volume and program in the Lucid Hearing App, or manually by using the switch found on each aid. The four programs to choose from are: Mild (for most common hearing loss for people with trouble understanding conversations), Moderate (provides a little more help than Mild to emphasize speech), Bass Boost (stronger than Moderate, with a boost in low frequency sounds such as vowels), and Max (Bass Boost program with maximum volume). Once you've found your preferred program, set it as the default when your hearing aids start. Furthermore, within the Lucid Hearing app you'll be able to adjust your bass, mids, and treble for streaming with our Audio Equalizer as well as mix ambient sounds and streaming audio to find your perfect balance.
Answered by Lucid Audio

Q: QuestionWhat is the return policy if I feel they are not right for me?
Asked by JohnnyC.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer The return policy for Best Buy is 60 days. Thank you
Answered by Lucid Hearing
Q: QuestionDo these come with single or multiple size tube lengths? If only single tube length, what if I need a smaller length?
Asked by MP.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer Hello! If you need a different size tube, there are instructions in the box with details on how to exchange the receiver for your correct size. This is at no additional cost to you. Thank you
Answered by Lucid Hearing
Q: QuestionSo I have to leave these hearing aids connected to my phone via Bluetooth, or just for set up? I have other devices that need a Bluetooth connection to my phone as well.
Asked by MP.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer Hi there, Bluetooth allows you to have multiple devices connected at the same time, which will allow your hearing aids and a few other devices to be paired at the same time using different capabilities such as your hearing aids, smart watch, etc. Thank you
Answered by Lucid Hearing
Q: QuestionAre these compatable with galaxy Android phones?
Asked by Freckles.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer Hello there! The Engage is currently compatible with Samsung Galaxy models S9, S10, S10+, S20 5G, S21+ 5G, A70, A71, and Note 20 5G. Other compatible Android phone models are listed under the Overview tab of the item page.
Answered by Lucid Audio

Q: QuestionMy mom passed away and I now have 2 sets of engage hearing aids. Can I operate them both from the same phone? They are both android phone compatible.
Asked by Anonymous.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer While it is possible to have more than one Bluetooth device paired to a phone at one time you would, more than likely, have problems with the phone not knowing where to transmit phone calls to. Also, the app will pair to only one set of devices at a time.
Answered by Lucid Hearing
Q: QuestionWhat size tube comes in the Lucid Hearing Engage Premium Rechargeable OTC Hearing Aid kit for iPhones? I need to replace mine and don't know if I should order size 1, 2, or 3.
Asked by LovingLife.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer LovingLife, our Engage OTC hearing aids come standard with a size 2 tube. If you have any additional questions, please call our Customer Solutions Team and one of our representatives will be more than happy to help!
Answered by Lucid Hearing
Q: Questioni lost left lucid hearing aid about 499,00
Asked by buzzy.
- A:Answer buzzy, we are sorry to hear that you lost your left Engage hearing aid. Please contact our Customer Solutions Team at 800-785-6052 if you have any questions or concerns.
Answered by Lucid Hearing
Q: QuestionIf I lose my hearing aids, can I find them with my iPhone 12?
Asked by BillyG.
- A:Answer BillyG, our hearing aids do not have a "find my hearing aid" feature at this time. Thank you for your inquiry!
Answered by Lucid Hearing
Q: QuestionDo you have these hearing aids compatible with iOS phones?
Asked by Sistergal22.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer Yes, we do! it is SKU 6530075 and can be found in search under that number or the product name "Lucid Hearing - OTC Engage Premium Hearing Aids iPhone - Beige".
Answered by Lucid Hearing
Q: QuestionAre these Hearing aids blietooth compatible?
Asked by Gwen.
- A:Answer thank you for your feedback yes our hearing aids are Bluetooth compatible for iPhones and selective Android phones.
Answered by Lucid Hearing
Q: QuestionDo all of your Lucid hearing assist ( OTC ) requie the use of a smart phone? Looking at LA-EGBTE-1-A-BG.
Asked by Goodhearing.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer Hi there! this hearing aid does not require the use of a smart phone, you are able to make adjustments to programs and volume with only the hearing aid. For added free features, we recommend the use of a smart phone. thank you!
Answered by Lucid Hearing
Q: QuestionA problem for hearing amplifiers is they can amplify loud noises so they become very loud. Do these OTC hearing aids do enough DSP processing to limit volume so when a loud noise comes along, the maximum volume is limited to a safe level?
Asked by pisquared.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer Hi there! We're happy to say yes they do, these hearing aids have sudden impulse noise reduction. In the event there is a loud noise it will not amplify, it will reduce the volume so it's at a safe and comfortable level. Thank you
Answered by Lucid Hearing
Q: QuestionDoes the hearing aid come with replacement wax guards. The ones on Amazon does include those.
Asked by Paul.
- A:Answer Our Engage Hearing aids come with 10 wax stops, a cleaning tool, a USB charging cable, and solid and vented ear tips. Thank you
Answered by Lucid Hearing
Q: QuestionLeft hearing aid will connect to my I phone
Asked by Anonymous.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
Q: QuestionCan these be paired with an I phone
Asked by Anonymous.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer Hello! Yes, but just make sure you look at the listing for our iPhone model to see compatible models. Here's a link: https://www.bestbuy.com/site/lucid-audio-engage-hearing-aid-pair-with-rechargeable-technology-iphone-beige/6481946.p?skuId=6481946 Thank you.
Answered by Lucid Audio

Q: QuestionDo these include a telecoil program? Can I connect to assistive listening systems?
Asked by MightyMic.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer Hi there! Our hearing aids do not use telecoils, if you have any questions deciding which hearing aid is right for you, please give us a call at 800.785.6052 or visit your nearest Lucid Hearing center to speak with a specialist. We are not familiar with assistive listening systems. Thank you
Answered by Lucid Hearing
Q: QuestionCan these work with Android 9 on an LG G6 phone? Can i receive phone calls directly to these? Can i stream from an android smart tv directly to these aids?
Asked by Dusty.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer The Engage hearing aid is only compatible with Android phones operating on Android 10 or above. The Engage also has call and streaming capabilities. Thank you.
Answered by Lucid Audio

Q: Questionhow do these get programed to my specific hearing needs
Asked by raine.
- A:Answer Hello there! With our LucidShape feature, you'll be able to adjust frequencies and gain to your preferences, available through our Lucid Hearing app. Engage's 4 preset programs are clinically validated through partnership with The University of Texas-Dallas and address the needs of 92% of customers. Thank you.
Answered by Lucid Audio

Q: Questionhow many channel does it have?
Asked by Don.
This question was asked about the related product: Lucid Hearing - OTC ENGAGE BTE RECHARGEABLE Hearing Aids (Android) - Beige
- A:Answer Instead of channels, these hearing aids have four preprogrammed settings that can support up to 92% of mild and moderate losses. Choose the most comfortable setting for you and make further refinements using the LucidShape feature of the free Lucid Hearing app.Thank you
Answered by Lucid Hearing
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