A:Answer Return & Refund Policy
As an official seller of Merach products, we are committed to providing excellent service and customer satisfaction. Our policy is as follows:
1. Returns
1.1 Items can be returned within 15 days from the date of receipt.
1.2 The item must be in its original condition and packaging to qualify for a return.
1.3 If the item is damaged during shipping, we can offer a partial refund or full refund based on the situation.
2. Refunds
2.1 Refunds will be issued to the original payment method once the returned item is received and inspected.
2.2 The processing time for refunds may vary depending on your payment provider.
3. Warranty
3.1 All products sold by us come with a one-year warranty, which covers manufacturing defects under normal use.
3.2 If you experience any issues with the product within the warranty period, please contact us, and we will assist you with repairs or replacements.
If you need further assistance or have any questions, feel free to reach out.
