A:Answer Hi Heidi,
Thank you for sharing your experience with us! We appreciate you for taking the time to ask this important question.
When it comes to eyeglass frames, not every prescription (RX) lens can be made to fit into all frame types. The compatibility depends on factors such as the lens thickness required for your prescription, the frame’s shape, and the material. For example, very high prescriptions may need frames that can accommodate thicker lenses, while certain rimless or wraparound styles may not be suitable for stronger prescriptions.
If you’d like to explore further, I recommend reaching out to your optician with the specific frames you’re interested in. They can confirm whether your RX can be safely and comfortably fitted.
If these steps don’t resolve the issue, please contact our Support team directly from the official brand website and they’ll be happy to help you further.
For faster service, you can also submit a new request via chat or WhatsApp at https://www.meta.com/help/support/.
