A:Answer Hi there,
Thank you for sharing your experience with us. We appreciate you for taking the time to ask about adding a prescription through the Best Buy ordering process.
At this time, Best Buy’s ordering system does not support adding prescription details directly during checkout. If you’re purchasing prescription eyewear or lenses, you would need to provide your prescription directly to the eyewear provider or optician after purchase. Following the instructions given by the product manufacturer or the eyewear partner is the best way to ensure your prescription is applied correctly.
If you need additional help with your device, you can contact our Support team directly from the official Best Buy website anytime and they’ll be happy to help you.
For faster service, you can also submit a new request via chat or WhatsApp at https://www.meta.com/help/support/.
