“I purchased the model 899-00080-02 for my mom who lives in another city. She can see me and hear me. I can only hear her. Any suggestions on getting her portal to also view me?”
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She likely has the camera disabled. The 10” Portal has a slide switch that physically blocks the camera lens. See https://portal.facebook.com/privacy/ and https://portal.facebook.com/help/479997345804912/ for info.
Sorry, there was a problem. Please try again later.have her press the Video button (has a video camera on it), sounds like she is just pressing the audio.
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