Questions & Answers

Q: QuestionWhat kind of experiences are possible with the mixed reality feature?

• A:Answer With mixed reality, you can blend virtual elements into your physical space, allowing you to play games, work out, watch shows, and interact with friends in new ways.

Q: QuestionCan I use my hands to interact with the virtual environment?

• A:Answer Yes, the Direct Touch feature allows you to use hand gestures to navigate and interact without controllers.

Q: QuestionWhat is the storage capacity of this device?

• A:Answer This device has a storage capacity of 512 gigabytes.

Q: QuestionHow long does the battery last on a single charge?

• A:Answer The battery can last for up to 2.2 hours on a single charge.

Q: QuestionDoes this headset require a separate computer to use?

• A:Answer No, this is a standalone device and does not require a separate computer.

Q: QuestionWhat is the resolution of the display?

• A:Answer The display has a resolution of 2064 x 2208 pixels per eye.

Q: QuestionDo you need any internet accounts to use this headset or can it be used stand alone.

Asked 1 year ago by BarbS.

• A:Answer Hey there Barb! While a Meta account is required to setup your headset and pair to the Meta Quest mobile app, most games and apps can be enjoyed without the use of an internet connection! If you run into any issues or have any other questions, please reach out to us on our Support website!

  Answered 1 year ago by Meta Store Support

  
  Helpful (3)Unhelpful (0)ReportAnswer this question

Q: QuestionHi guys, if I were to purchase this in US will I be able to charge /power it up , on EU domestic power?

Asked 1 year ago by EUpower.

• A:Answer Hey there! Great question for the world travelers. Yes, if you buy this in the US you will be able to charge it in EU! If you do run into any problems, feel free to reach out to our support team! We'll be happy to answer questions and troubleshoot for you!

  Answered 1 year ago by Meta Store Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionThis product completely renewed or only some part. Can we trust this product .

Asked 4 months ago by isyankar47.

Q: QuestionWho refurbished the device? Best buy or Meta?

Asked 5 months ago by PADA1.

• A:Answer Hi there! Thanks for reaching out with your query regarding our refurbished products. To answer your question, the device is refurbished by Meta and is rigorously inspected to function and look like new. It still offers the best of mixed reality with a like-new headset that meets our highest standards, backed by a one-year limited warranty! If you have any other queries regarding the device, please don't hesitate to get in contact with our Support Team on the Meta Quest Help Center on our website. They'll be more than happy to help!

  Answered 5 months ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionare there any games included with the REFURBISHED Meta Quest 3 512gb?.... thanks

Asked 1 year ago by cavity.

Q: QuestionIs it possible to exchange an Oculus Quest 2 for cash to complete Quest 3?

Asked 1 year ago by Stef.

Q: QuestionWhat warranty does the refurbished Quest 3 come with (without the extra Best Buy warranty for $90)?

Asked 11 months ago by Jack.

• A:Answer Hey there, Warranty for a refurbished device would still be one year limited warranty. When you register your device you will be able to see any warranty available in the device management section of the app. If in doubt please do not hesitate to reach out to us through support via the Meta website.

  Answered 11 months ago by Meta Store Support

  
  Helpful (0)Unhelpful (2)ReportAnswer this question