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Questions & Answers

Page Showing 21-40 of 93 questions
  • QuestionCan you return them if you not satisfied

    Asked by Anonymous.

    • Answer Hey there! Yes, you can return them! Best Buy has a standard 14-day return and exchange window from the date of purchase if you are not fully satisfied. If you are a My Best Buy Plus or Total member, your window is extended to 60 days. Just be sure to return them with all original packaging and accessories included!

      Answered by Meta Store Support

  • QuestionI I'm from Ghana can I buy it from you guys

    Asked by Anonymous.

    • Answer Hey there! No, Best Buy does not ship directly to Ghana. To buy the glasses, you must use a third party US package forwarder. When checking out, use the forwarder's US address as your shipping address, and enter Best Buy's required international billing address (1165 N Dupont Hwy, Dover, DE 19901) to successfully process your payment!

      Answered by Meta Store Support

  • QuestionHow do I get my prescription on the glasses

    Asked by Anonymous.

    • Answer Hello. We are excited to help you get clear vision on your smart glasses. You can easily add your prescription by ordering lenses through the official Ray-Ban website, a Ray-Ban store, or a certified physical optical retailer. This keeps your warranty active. Please visit the official Meta Store Support site for all certified options.

      Answered by Meta Store Support

  • QuestionDo all ray ban meta displays come with transition lenses

    Asked by Anonymous.

    • Answer Yes, all Meta Ray-Ban Display glasses feature integrated Transitions lenses that automatically adapt to lighting conditions. These light-adaptive lenses are standard across all frame sizes and color options for the display model. Please find more details at Meta.com.

      Answered by Meta Store Support

  • QuestionCan I get them with Rx lenses???

    Asked by Bruce.

    • Answer Hello Bruce! You sure can! If you're looking to grab the Meta - Ray-Ban Display & Neural Band with custom Rx lenses, single-vision prescription options can be ordered directly when you purchase them. We triple-checked our hardware specs for you: the system supports a total power prescription range between -4.00 and +4.00! If you need any assistance, please feel free to contact our Meta Store Support.

      Answered by Meta Store Support

  • QuestionI was able to complete the demo, but never got the QR code purchase. What's the best way getting one?

    Asked by DP.

    • Answer Hey Dp, good day! Thank you for completing our demo for the Meta Ray-Ban Display & Neural Band AI Glasses! We appreciate your enthusiasm to purchase this exciting new technology. The purchase QR code is sent directly to the email address registered during your demo sign-up. To ensure you receive your link to buy, please explore these options: - Check email folders: Look through your primary inbox, promotions, and updates for a message from Meta or Best Buy. - Speak with store staff, a team member can easily look up your demo profile and generate a fresh link for you on the spot. Thank you for choosing Meta, and we look forward to getting your new glasses to you soon! Thank you for being a part of the Meta community! We see the future through your Vision!!!

      Answered by Meta Store Support

  • Question“Do you have a timeline for adding progressive lens support to the Ray-Ban Meta Display? If not, are there any approved alternatives for users who require progressive lenses?”

    Asked by Will.

    • Answer Hey there WIll, Valid question. For the Meta - Ray-Ban Display & Neural Band there is no available timeline for progressive lenses being added. They are very difficult to create due to the in-lens display. Alternatives would be our other AI glasses. They may not have an in-lens display but they can provide with great pictures and videos of all your precious moments. They can also allow for handsfree AI support on the go. Thanks for the question.

      Answered by Meta Store Support

  • QuestionCan I put my own lenses in there and will still have ai in them

    Asked by SandroL.

    • Answer Hello there! What an awesome question! Yes, you can absolutely put custom prescription or style lenses into your smart glasses without losing any of your AI capabilities. The intelligent AI features are completely integrated into the frame hardware and software, keeping your experience seamless. Enjoy tailoring your smart glasses!

      Answered by Meta Store Support

  • Questiondo the glasses work with out the neural band

    Asked by david.

    • Answer Hey there David, Thanks for the Question, You have some functions without the Neural band using a small touch sensitive area of the arm of the glasses but for the full experience the be as designed you will need the Neural Band. Great questions. Thanks for asking.

      Answered by Meta Store Support

  • QuestionDoes Ray-Ban Meta display glasses have transition lenses on it? Do they get dark and light?

    Asked by Md.

    • Answer Hi Md, Yes, absolutely! The Ray-Ban Meta smart glasses offer optional Transitions lenses that automatically darken when you step outside into the sunlight and fade back to clear when you go indoors. They are a fantastic, hands-free way to protect your eyes while enjoying your music, calls, and camera!

      Answered by Meta Store Support

  • Questioncan anyone see the in lens display

    Asked by GIgi.

    • Answer Hi GIgi, Thank you for your question! The in‑lens display on the Meta Ray‑Ban Display & Neural Band glasses is designed so that only the wearer can see it. It projects information directly into your line of sight in a subtle way, meaning people around you cannot view your notifications, texts, or visuals. We understand how important privacy and clarity are, and your curiosity is completely valid. If you’d like more details or need help with setup, please reach out to Meta Support, they’ll be happy to guide you further.

      Answered by Meta Store Support

  • QuestionI want to incorporate my new prescription lenses into these frames and wanted to know if you are able to do it

    Asked by nellie.

    • Answer Hi Nellie, Thank you for reaching out! We would be happy to help you with this. While we cannot replace the lenses directly through this chat, you can absolutely incorporate your new prescription lenses into your frames. We recommend taking them to a local optical shop or using an online lens-replacement service, as they have the specialized laboratory equipment required to safely cut and fit new lenses. Before you proceed, just keep two quick things in mind: - Frame Condition: The optician will inspect your frames first. If the material is very old or fragile, they may advise against it to prevent accidental breakage. - Fit Fees: Some shops charge a minor structural or "tracing" fee to map your specific frame if it was purchased elsewhere. I hope this information is helpful, thank you!

      Answered by Meta Store Support

  • QuestionCan you have prescription glasses

    Asked by john.

    • Answer Hi John! Yes, absolutely. For genuine prescription lenses that protect your warranty, we recommend ordering your custom pair through official channels like the certified Ray-Ban Online Portal or an authorized physical retail location. For more details on the setup, visit the Meta Help Center anytime!

      Answered by Meta Store Support

  • QuestionCan I use GPS on this glasses

    Asked by Gannicus.

    • Answer Hi there, Great question! We're delighted to confirm that GPS services are available on the Meta Ray-Ban Display AI glasses - you'll even be able to see the map on the display screen to guide you.

      Answered by Meta Store Support

  • QuestionAfter I’ve purchase the Ray Ban meta display with neural band. Can I come back to Best Buy and get them prescribed to my eye wear prescription.?? I purchased think you couldn’t get them prescribed but now finding out you can get them prescriber. Can I bri

    Asked by RayBan.

    • Answer Hi there, Great question! Because of the display screen in the right lens, it is not possible to add prescription lenses after they've been purchased. However, the good news is that, if you are within the return period, you can return the non-prescription pair to Best Buy and they can then give you a link which will allow you to purchase a pair with prescription lenses - please be mindful that these can take up to 8 weeks to be manufactured. For any other questions or queries, please don't hesitate to reach out to our Customer Support team!

      Answered by Meta Store Support

  • QuestionWill my health equity card pay for these

    Asked by Punch.

    • Answer Hi there! Thanks for the question, we would advise that you check with your health insurance provider for more information if you would be covered. For more information regarding using health insurance to purchase our AI glasses you can check out the Meta Store directly.

      Answered by Meta Store Support

  • QuestionSo what happens if you can’t see up close? I would need glasses to see my glass screen. I guess people with contacts would be better. Maybe there is a setting to adjust that? Very cool nonetheless. I just got The Waferer gen 2 and love them!

    Asked by Davehead251.

    • Answer Hi Davehead251, Great question! The good news is that you can get prescription lenses added to the Meta Ray-Ban Display glasses. For more information on this, head over to our website. Alternatively, feel free to get in touch with our Customer Support team where one of our lovely colleagues would be more than happy to answer any other questions or queries you may have.

      Answered by Meta Store Support

  • QuestionCan I get prescription lens in this style?

    Asked by Anonymous.

    • Answer Hi there, Yes, you absolutely can get prescription lenses for this beautiful style! The Meta Ray-Ban AI glasses are fully prescription compatible. Since they feature an amazing built-in display and a custom-fit neural band, all you need to do is book a quick, live product demo at an authorized store. The team there will show you exactly how they work and help you custom order your perfect pair! We can't wait for you to experience the future of smart glasses!

      Answered by Meta Store Support

  • QuestionWhich model shows captions

    Asked by Bo.

    • Answer Hi Bo! The Meta Ray-Ban Display smart glasses are a great choice if you want on-screen captions. Thanks to a private, built-in monocular display, you can see real-time live captions for phone calls and live translations right in front of your eyes. Take a look at all the details here: https://www.meta.com/ai-glasses/meta-ray-ban-display-shiny-sand-transitions-and-neural-band-sand/

      Answered by Meta Store Support

  • QuestionCan you get these glasses with a prescription

    Asked by Anonymous.

    • Answer Hello there! Of course! Once you find a model that catches your eye, you can add your prescription to your order. You can get your Ray-Ban Meta glasses with a prescription by ordering prescription lenses during your purchase at Ray-Ban.com, a Ray-Ban Store, or at certified physical retailers. The manufacturer's warranty will only remain intact if you get prescription lenses from one of these points of sale. Feel free to check our official website for all the information regarding supported prescription ranges and important details before placing your order.

      Answered by Meta Store Support