Questions & Answers

Q: QuestionCan the "Display" glasses be fitted with progressive lens?

Asked 1 year ago by TomInColorado.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, large - band size 3 - Black

• A:Answer Hey there Tom, Thank you for showing such keen interest in the Meta Ray-Ban Display. Prescription lenses are only available in single vision with a total power of -4.00 to +4.00 being accommodated by the Meta Ray-Ban Display. We hope you find this information useful and we cannot wait for you to experience the AI magic of the Meta Ray-Ban Display for yourself!

  Answered 1 year ago by Meta Store Support

  
  Helpful (2)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you watch youtube or amazon prime on these glasses?

Asked 1 year ago by Rocket13.

• A:Answer Hey there, Thank you for showing such keen interest in the Meta Ray-Ban Display. You would not be able to watch YouTube videos or consume content from Amazon Prime Video on the glasses, but you are able to enjoy listening to your favourite songs, podcasts and audiobooks using Amazon Music, Spotify, Apple Music, iHeart and Audible. We hope you find this helpful!

  Answered 1 year ago by Meta Store Support

  
  Helpful (3)Unhelpful (1)ReportAnswer this questionShow more answers (2)

Q: QuestionDo these glasses take prescription lenses?

Asked 5 months ago by Lenses.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Sand

• A:Answer Hello! Thank you so much for your question. I understand you want to know whether these glasses can take prescription lenses, especially if you plan to use them daily. Yes, the Meta - Ray-Ban Display & Neural Band AI glasses absolutely support prescription lenses! Meta Ray-Ban Display supports near-sightedness (myopia), far-sightedness (hyperopia), and astigmatism up to a total power of -4.00 to +4.00D (defined as SPH+CYL) and up to 4D of CYL. Meta Ray-Ban Display with prescription is available for purchase in the US at select Meta Labs, Ray-Ban, Lens Crafters, and Best Buy stores. To get started, please visit our Demo Scheduler to book a demo. https://www.meta.com/demo/scheduler/ For Best Buy US customers, after completing your demo, speak with your in-store Meta Sales Associate for instructions on how to order Meta Ray-Ban Display with prescription and have your prescription available to either upload or enter manually. If you have any other question about the Display glasses you can use this link to get connected to our Live Store Support Representation for further assistance. https://www.meta.com/help/support/

  Answered 5 months ago by Meta Store Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionDo the glasses operate without the band if I don't want to wear it all the time? Do these glasses have prescription lenses? Where can I get the prescription? Can I get transitions with blue light, UV light, polarized?

Asked 10 months ago by Cam.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 3 - Black

• A:Answer Hey there, We saw your question and wanted to lend a hand! When using the glasses we recommended using it with the neural band although you don't need it 100% of the time if you don't mind not using hand gestures to navigate the menus. The glasses also have prescription lenses you just need to make sure you confirm that option before you buy them and the same goes with the blue light lenses too!

  Answered 10 months ago by Meta Store Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionI am going to another country and want these for translation. Can these translate into audio and play the audio through the speaker or do they only translate to text?

Asked 11 months ago by Ryan.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 3 - Black

• A:Answer Hi Ryan. Currently, Live Translation will only show up as text on the Display, as well as in the Meta AI app. We hope this helps!

  Answered 11 months ago by Meta Store Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionIs the heads up display in color?

Asked 11 months ago by Zack.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 3 - Black

• A:Answer Yes

  Answered 11 months ago by AnonymousVerified Purchase

  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionAre transitional lens available?

Asked 1 year ago by Michael.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hi there Michael, Thank you for showing such keen interest in the Meta Ray-Ban Display! The lenses found within the Meta Ray-Ban Display are Transitions lenses, which would seamlessly darken in response to light in your environment. You'd be able to see clearly indoors and outdoors thanks to the ultimate adaptability of the lenses. We hope you find this information helpful and more details can be found on our official website!

  Answered 1 year ago by Meta Store Support

  
  Helpful (1)Unhelpful (0)ReportAnswer this question

Q: QuestionCan my prescription be used in them

Asked 3 hours ago by Stephen.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hello Stephen, Yes, you can use your prescription lenses with Meta Ray-Ban smart glasses. Meta partners with EssilorLuxottica to offer official prescription integration, and the lenses can also be fitted by certified independent opticians.

  Answered 3 hours ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan prescription lens be installed?

Asked 4 days ago by Motojunky.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 3 - Sand

• A:Answer Yes. But they’re unable to do progressive.

  Answered 5 hours ago by JAMB

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWhat’s the return policy

Asked 1 week ago by Robert.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 3 - Black

Q: QuestionCould I livestream with the glasses?

Asked 1 week ago by kennedyga.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hey there, While you can't livestream using the Meta Ray-Ban Display, you can capture the perfect photo, and make video memories with the high quality camera, built right into the frames! We hope that this has helped and we hope to see you in a pair very soon!

  Answered 1 week ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionare these glassed helpful for a legally blind or vision impaired? will it read your phone messages and books back to you>?

Asked 2 weeks ago by tbird.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hello there, Yes, the Ray-Ban Meta smart glasses are highly helpful for legally blind or visually impaired individuals. Through Meta AI, the glasses can actively read phone messages from apps like WhatsApp, Messenger, and SMS completely hands-free, allowing you to listen and dictate replies. While they cannot read an entire digital book from a phone screen, they feature built-in cameras paired with "Look and ask" AI capabilities, meaning they can scan physical text such as book pages, menus, or labels and read them out loud to you. Furthermore, they feature an official Be My Eyes partnership, which lets you connect hands-free to a sighted volunteer who can look through your glasses' camera to assist you with real-time navigation and visual tasks.

  Answered 2 weeks ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat’s the difference in band 1-2-3? I’m looking to get one for a men’s wrist.

Asked 2 weeks ago by ZackAll19.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 3 - Black

• A:Answer Hi Zack, Great question, and we have the perfect tool to help you out. We have an online tool you can use to get the size recommended for you. Visit the Meta help center and search for the page titled "How to find your Meta Neural Band size using the online sizing tool". We hope this helps you find what you need!

  Answered 2 weeks ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I know what size wrist band to buy

Asked 2 weeks ago by Wristband.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hi there! If you book a demo for the Meta Ray-Ban Display, you will be fitted for the correct size of Neural Band and Frames, so you can ensure a perfect snug fit! To book a demo head on over to the Meta Store website!

  Answered 2 weeks ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI wear prescription glasses how does this work with meta glasses

Asked 2 weeks ago by Joel.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hey Joel, You can definitely use prescription lenses with the Meta - Ray-Ban Display & Neural Band! The hardware officially supports a prescription range from -4.00 to +4.00 diopters. To protect the integrated right-eye lens display, your custom prescription should be added directly during the official Meta Store checkout process or fulfilled by an authorized optical partner. Feel free to check out the Meta Store page for the Ray-Ban Meta glasses and Neural Band to get more information.

  Answered 2 weeks ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I know what band size I need?

Asked 3 weeks ago by TracyBrown.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 3 - Black

• A:Answer Hi there Tracy! If you book a demo over at the Meta Store website, when you attend your appointment you will be fitted for both the Neural Band and the Meta Ray-Ban Display itself. It is crucial to get the correct fit and feel so you can make the most out of the device!

  Answered 3 weeks ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questioncan you get prescription lenses for these

Asked 3 weeks ago by Golfday.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hello Golfday! You can absolutely experience these advanced AI glasses with custom prescription lenses! You have the option to order your tailored prescription directly when customizing your frames online, or you can bring your valid prescription to a certified retail provider. Discover all the frame options at the official Meta website!

  Answered 3 weeks ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo these have transition lenses?

Asked 3 weeks ago by Aaron.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 2 - Black

• A:Answer Hi Aaron, Yes! All Meta Ray-Ban Display glasses come with transition lenses by default, so they'll adapt to whatever environment you're using them in! We hope this has helped - happy shopping!

  Answered 3 weeks ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionThis meta rayban display are transition?

Asked 3 weeks ago by MarcoCorona.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 3 - Black

• A:Answer Hello Marco, yes, absolutely. The Meta Ray-Ban Display smart glasses are equipped with premium Transitions lenses. They are designed to adapt beautifully by staying completely clear while you are indoors and automatically darkening when you step outside into the sunlight. Explore all the incredible display details on the official Meta site.

  Answered 3 weeks ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question