Questions & Answers

Q: QuestionAre you able to turn in your old metas and just pay the difference for the new one?

Asked 3 weeks ago by Anonymous.

• A:Answer Hi there, Thanks for your interest in the Meta Trade-in Program. This program ran from November 17, 2025 - December 31, 2025 for select products, excluding Meta Ray-Ban Display. This offer is no longer available but we encourage you to check our website from any promotions or discounts that may arise in the future. Thanks for your query and have a good weekend.

  Answered 3 weeks ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you watch movies on these? Like prime video or Netflix

Asked 1 month ago by Brenin.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hey Brenin, Thank you for asking! Ray-Ban Meta smart glasses do not have a built-in screen or display, which means you cannot watch movies or stream video services like Prime Video and Netflix directly on them. Instead, the hardware is designed as a hands-free device focused on high-quality audio playback, capturing first-person photos and videos, and interacting with Meta AI via voice commands. For a complete overview of the hardware features and capabilities, please check the Meta Help Center.

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questionif i wear readers to see can i adjust to use the glasses as readers

Asked 1 month ago by dee.

• A:Answer Hey Dee, good day! We are absolutely thrilled to share more about the incredible design of these glasses! You can absolutely enjoy this amazing technology tailored to your vision needs. The Meta Ray Ban glasses are fully compatible with prescription lenses, including progressive lenses or specialized reading prescriptions. We recommend visiting an authorized Ray Ban retailer or a certified eye care professional who can fit the high-tech frames with your exact custom reading prescription. This ensures you experience both crystal-clear vision and the full power of our display and neural features seamlessly! We look forward to having you join the future of smart eyewear! We see the future through your Vision!!!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you get prescription lenses with these glasses and do you have to get Transitional lenses with these glasses???

Asked 1 month ago by Dee.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hi Dee! Thanks so much for reaching out to Best Buy with your question! Yes, you can absolutely get prescription lenses with Ray-Ban Meta smart glasses, and no, you do not have to get Transition lenses! • Prescription Compatibility: The frames are fully compatible with prescription lenses. You can purchase the glasses at Best Buy and take them to a certified provider (like LensCrafters) to have your custom prescription lenses crafted and installed. • Lens Options: Transition lenses are completely optional. You can choose standard clear lenses, fixed sunglass tints, or Transition lenses depending on what fits your lifestyle best. We hope this helps you pick the perfect set of lenses for your new smart glasses!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat are the different band sizes

Asked 1 month ago by Trease.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hey Trease, The Meta Neural band comes in 3 different sizes - Small (1), Medium (2), and Large (3). To find out what size is right for you, you can either demo the band in store, or go to our store page and select "Find your size". We hope this has helped, and we hope that you find the perfect fit soon!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo the lenses transition to sunglasses?

Asked 1 month ago by Anonymous.

• A:Answer Hello there. Yes, the Meta - Ray-Ban Display & Neural Band AI glasses featuring Transitions Grey lenses absolutely adjust to function as sunglasses. These intelligent photochromic lenses automatically darken into category 3 sunglass tints when exposed to UV light outdoors, then fade completely clear indoors.

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDo the glasses are transitions?

Asked 1 month ago by Cmonroy.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hi there! Yes indeed they do! The Meta Ray-Ban Display AI glasses come with transition lenses as standard! For more information on product specifications, you can visit us over on the Meta Store!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan the images be seen from outside the glasses?

Asked 1 month ago by Jay.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, large - band size 1 - Black

• A:Answer Hi Jay, The display can not be seen from outside the glasses - what you see within your Meta Ray-Ban Display glasses are for your eyes only! We hope this has helped, and we hope to see you in a pair very soon!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionAre these glasses transitions?

Asked 1 month ago by Jesus.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, large - band size 3 - Black

• A:Answer Yes

  Answered 21 hours ago by Fishbate88Verified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (2)

Q: QuestionWhat languages does it translate

Asked 1 month ago by Hank.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Hey Hank, good day! We have some absolutely phenomenal information to share about our real time translation capabilities! The Meta Ray-Ban Display & Neural Band glasses support two way live translation and text captions across more than 20 languages. When you are traveling or handling global business, you can download dedicated offline language packs directly to your device for our core group of languages, which includes English, Spanish, French, Italian, Portuguese, and German. This means you can get instant, seamless translations anywhere in the world, even if you are entirely disconnected from Wi-Fi or cellular data! When your smart glasses are connected to the internet through your mobile app, an even wider world of communication unlocks right at your fingertips. The extended list adds support for a massive variety of global languages, including Hindi, Arabic, Mandarin Chinese, Russian, Japanese, Korean, Swedish, Finnish, Indonesian, Vietnamese, Thai, Turkish, Greek, and Dutch. Whether you are using voice commands to translate a live conversation or looking at an unfamiliar sign to overlay quiet captions directly onto your private in lens display, we designed this system to break down barriers effortlessly. If you want to explore the setup process or customize your preferred language defaults, please connect with us directly at our official Meta Store Support site so we can get you fully dialed in! We see the future through your Vision!!!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I put my prescription in these glasses and still have the display feature

Asked 1 month ago by Jazz.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, standard - band size 1 - Black

• A:Answer Yes, you can use prescription lenses in the Meta Ray-Ban Display glasses while keeping the built-in micro-display fully active. The monocular 600 x 600 pixel display built into the right lens and the wrist-worn Neural Band are engineered to remain functional with a prescription script, but you must follow official guidelines to avoid damaging the waveguide components.

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I put my prescription in?

Asked 1 month ago by Anonymous.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, large - band size 1 - Black

• A:Answer Hello, there! Yes, you can absolutely add your prescription to Meta AI smart glasses! If you buy them through Best Buy, you can select the "shop prescription lenses" option on their product page or buy standard frames and take them to a certified optical provider to get your lenses fitted. If you are purchasing the Meta Ray-Ban Display model, the prescription must be ordered at the exact time of purchase through a certified retailer after an in store fitting. We can't wait to see you rocking your new frames!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this model work with 18 birdies golf app? Some say yes others say no, does anyone have a pair that they have used with the app?

Asked 1 month ago by Tactful.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, large - band size 2 - Sand

• A:Answer Hey There, good day! We have some absolutely phenomenal news to supercharge your next round on the course! Yes, this model absolutely works with the 18Birdies golf app! We have officially partnered with 18Birdies to bring a completely hands free, voice controlled AI caddy experience straight to your smart glasses. When you hit the links, you can leave your phone right in your pocket. By simply using voice commands, you can prompt the system to start a round, ask for real time GPS yardages to the front, back, or pin, get tee box guidance, and easily log your scores by saying "Hey Meta, log a birdie on hole one". If you happen to have an 18Birdies premium subscription, the integration gets even more powerful by unlocking personalized club suggestions and wind adjustments directly through your open-ear audio speakers! You can try checking with the articles "Elevate Your Golf Game With Meta AI Glasses, 18Birdies, and Arccos" and "How to connect 18Birdies to AI glasses" on our official Meta website for detailed information. We are incredibly excited to get you out on the green with this game-changing tech. If you need any assistance getting your apps paired up or checking your settings, please connect with us directly at our official Meta Store Support site so we can get you dialed in. Swing big and have an amazing round! We see the future through your Vision!!!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs Meta - Ray-Ban Display compatible with iPhone?

Asked 1 month ago by PK.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, large - band size 3 - Black

• A:Answer Yes they are compatible with Android Samsung and iOS Apple. The only requirement is that your phone is updated to the latest version AND download the Meta app. Have fun- hope this helps!

  Answered 3 weeks ago by CipherVVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionMy band broke at the adjustment point.How do I replace it?

Asked 1 month ago by Weaver.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, large - band size 3 - Black

• A:Answer Hi Weaver. We want to get you right back into your virtual adventures with a perfectly fitting headset. Let us help you secure a replacement band. Please head over to the official Meta Store Help Center online, For faster service, you can also submit a new request via chat or WhatsApp at https://www.meta.com/help/support/. We look forward to assisting you.

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs it HSA approved?

Asked 1 month ago by Cavazos.

• A:Answer Hello Cavazos! Yes, they absolutely are! Both our prescription lenses and the upcoming FDA cleared Hearing Enhancement software add on are fully HSA and FSA eligible. You can confidently use your pre tax health savings dollars to jump into the future of vision and sound!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionDoes this include prescription lens

Asked 1 month ago by Anonymous.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, large - band size 1 - Black

• A:Answer Hello there! They absolutely do support your vision needs! While the standard package comes with premium Transitions lenses, the Meta Ray Ban Display glasses are fully compatible with prescription lenses (ranging from -4.00 to +4.00 total power). You can easily order them with your custom Rx through certified retailers!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan you return them if you not satisfied

Asked 1 month ago by Anonymous.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, large - band size 3 - Sand

• A:Answer Hey there! Yes, you can return them! Best Buy has a standard 14-day return and exchange window from the date of purchase if you are not fully satisfied. If you are a My Best Buy Plus or Total member, your window is extended to 60 days. Just be sure to return them with all original packaging and accessories included!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI I'm from Ghana can I buy it from you guys

Asked 1 month ago by Anonymous.

This question was asked about the related product: Meta - Ray-Ban Display & Neural Band | AI glasses with in-lens display - Shiny frame, large - band size 3 - Black

• A:Answer Hey there! No, Best Buy does not ship directly to Ghana. To buy the glasses, you must use a third party US package forwarder. When checking out, use the forwarder's US address as your shipping address, and enter Best Buy's required international billing address (1165 N Dupont Hwy, Dover, DE 19901) to successfully process your payment!

  Answered 1 month ago by Meta Store Support

  
  Helpful (0)Unhelpful (0)ReportAnswer this question