Questions & Answers

Q: QuestionCan build progressive

Asked 5 months ago by Daven.

• A:Answer Hi there Daven, Thanks for the question, at the moment the Meta Ray-Ban Display is only available with single vision lenses. This is due to the complexity of the Display lenses but we are always looking for ways to expand on our range of lenses.

  Answered 5 months ago by Meta Store Support

  
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Q: QuestionWhat is the return policy on them.

Asked 6 months ago by Parm.

• A:Answer Hey there We have a 30 day remorse return policy for all our products, great question. Thanks for asking!

  Answered 6 months ago by Meta Store Support

  
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Q: QuestionDemi was complete in December. How do we purchase glasses? At this point it’s been over 8 weeks?

Asked 8 months ago by BB.

• A:Answer My demo in DC from early December never came through for purchase. So I did a new one in Houston and I was able to order two days later. I suggest doing another one. Just use a new email.

  Answered 7 months ago by AndreaRVerified Purchase

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Q: QuestionI did the demo in December and was told I was going on a list but here we are in February and I have no idea where we are with this. Is there a way to check your status or has anyone actually received an offer to purchase in the last couple months?

Asked 8 months ago by BB.

• A:Answer Same happened to me in DC. They couldn’t look up my status. So I was in Houston for work and did a demo there. I got the “purchase now” email two days later. Go do a new demo. I still haven’t seen one from my DC demo.

  Answered 7 months ago by AndreaRVerified Purchase

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Q: QuestionI did the demo in December and was told I was going on a list but here we are in February and I have no idea where we are with this. Is there a way to check your status or has anyone actually received an offer to purchase in the last couple months?

Asked 8 months ago by waiting.

• A:Answer I received my invite a few days after asking the question. So to answer myself it took exactly 55 days.

  Answered 8 months ago by Anonymous

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Q: QuestionHow many days Do u have to return them

Asked 8 months ago by Anonymous.

• A:Answer Hey there, If you're looking to return the glasses through Meta Support you have a 30 day remorse return period but also you would have a 1 year warranty period you can return them with! We hope this helped and have an amazing day!

  Answered 8 months ago by Meta Store Support

  
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Q: QuestionIs there a way to adjust and/or focus the display image?

Asked 9 months ago by King3.

• A:Answer Hey there, Thanks for bringing this question to our attention! We recommend checking out our public article 'How to optimise your display experience with Meta Ray-Ban Display' on our website for tips and tricks on how to adjust your display image! If you're still having trouble, please feel free to reach out to our amazing support team for further help. You can reach us via our website by clicking 'Get Support'. All the best!

  Answered 9 months ago by Meta Store Support

  
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Q: QuestionHello, I purchased a Ray-Ban Meta Gen 2 in September 2025. I would like to know if you have any buyback program (trade-in) for the product so I can purchase the latest model.

Asked 9 months ago by Jose.

Q: QuestionWhat is the return policy specific to this purchase?

Asked 9 months ago by Return.

Q: QuestionMy hearing aids app uses bluetooth. Will the glasses be incompatible with the hearing aids

Asked 9 months ago by Bluetooth.

• A:Answer I don’t know about that. But, I can tell you the glasses want to take over. If I wear them in the car, they try to take over my music so it glitches. Or in office, if I put AirPods in the glasses take over. They might interfere? You can test that in the demo though!

  Answered 7 months ago by AndreaRVerified Purchase

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Q: QuestionHow can I inform to you my prescription before buy it? Where can I inform about that?

Asked 9 months ago by OctavioDiez10.

• A:Answer You inform them about your prescription when you go for the demo

  Answered 8 months ago by LatonyaPVerified Purchase

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Q: QuestionI completed the demo in early December received email stating exclusive event and i have until January 15 to purchase but there is no way to add the meta display to my cart contact customer service that was a waste of time they are no help

Asked 9 months ago by Thiswasawasteoftime.

• A:Answer Try it from your email that’s how I did mine…

  Answered 9 months ago by Anonymous

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Q: QuestionCan you watch movies from Netflix or any other movie site ?

Asked 9 months ago by LT.

• A:Answer No, as of now you can only watch reels sent to you thru instagram dm or facebook messenger

  Answered 9 months ago by DwayneVerified Purchase

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Q: QuestionAre these available in store in Muncie Indiana??

Asked 9 months ago by Ldog.

• A:Answer these are not in Indiana I checked all the surrounding areas and even extended the search to indy. I flew from Cincy to FL to get mine. That was the closest place and they werent even set up to sell them but since i told them i flew from cincy and they had the demo box and some merchandise in the back they let me get them. I think they were in the process of setting up the store to sell them but just not that day i went. They were really nice though and I got them and love them.

  Answered 2 months ago by Anonymous

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Q: QuestionCan you explain to me how to order meta display with prescription

Asked 9 months ago by Pablo.

• A:Answer Schedule your demonstration and when they put you on the list they will put in your prescription information

  Answered 8 months ago by LatonyaPVerified Purchase

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Q: QuestionCan you goggle a Question while using the Meta glasses?

Asked 9 months ago by James.

• A:Answer You can ask Meta anything and she will give you an answer.

  Answered 8 months ago by LatonyaPVerified Purchase

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Q: QuestionI have a progressive no line bifocal prescription. Can I get this in the Meta display glasses?

Asked 10 months ago by JayG.

• A:Answer Hey there Jay, thanks for the question. Currently, the Meta Ray-Ban Display glasses only come in single vision and cover from-4.00 to +4.00D (defined as SPH+CYL) and up to 4D of CYL. If progressive lenses are what you need though, we do offer those with our Ray-Ban Meta and Oakley lines of glasses! You can see the full range on our website! Feel free to reach out if you need help ordering at any time!

  Answered 10 months ago by Meta Store Support

  
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Q: QuestionI've had a demo in november; I received an email. I'm invited to an event that I may not be able to buy the glasses. What's the point? Please advise.

Asked 10 months ago by Anonymous.

• A:Answer Just ignore the invite

  Answered 9 months ago by jayj

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Q: QuestionAt the demo, the wrong size band was ordered by mistake. I measured as a 2 but my email to order had size 1. According to the Best Buy employee, this could not be corrected so I had to go back to the end of the line. When will I be able to order?

Asked 10 months ago by 33nick.

• A:Answer You should if you are a best buy member

  Answered 2 weeks ago by MOHANIEBVerified Purchase

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