Questions & Answers

Q: QuestionHow long is the wait to purchase these glasses?

Asked 7 months ago by Anonymous.

• A:Answer I personally waited 2 weeks and that was during prime Christmas time

  Answered 7 months ago by CharlesBVerified Purchase

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Q: QuestionI would by these right now but there isn’t anywhere for me to demo them? Why can’t I just buy them and have them shipped?

Asked 8 months ago by Nick.

• A:Answer Hi there Nick! The reason the Demo is required is because it is essential to make sure you get the right size of frame and Neural Band, so that you have a great experience using the Meta Ray-Ban Display. If you want to book a demo please check out the Meta Store page for the Display, as you can check if there are any locations near you to try them out!

  Answered 8 months ago by Meta Store Support

  
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Q: QuestionCan I get prescription lenses for these frames?

Asked 8 months ago by JonathanK.

• A:Answer Hi there Jonathan! Thanks for the questions, we would be more than happy to answer that for you! Yes the Meta Ray-Ban Display does support prescriptions, however there are some restrictions on what lenses we can craft for them. Currently the Meta Ray-Ban Display does not support Progressive Lenses, or Prism values. Your prescription must have a total power (combination of Sphere and Cylinder values) of +4.00 to -4.00. We hope this helps!

  Answered 8 months ago by Meta Store Support

  
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Q: QuestionAdding presciption

Asked 8 months ago by Anonymous.

• A:Answer You can’t add a prescription but I can see the screen just fine. Even my friends who also wear prescription frames didn’t have any issues.

  Answered 8 months ago by JonathanHVerified Purchase

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Q: QuestionCan I get my prescription in them

Asked 8 months ago by Anonymous.

• A:Answer Hey there, You can definitely get your prescription put into the Meta Ray-Ban display glasses, all you need to do is provide us with your prescription!

  Answered 8 months ago by Meta Store Support

  
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Q: QuestionHow long it's the video recording last

Asked 9 months ago by Anonymous.

• A:Answer 3 minutes

  Answered 8 months ago by EkowN

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Q: QuestionHow long will it take for the prescription to be ready after purchase

Asked 9 months ago by Sammie.

• A:Answer Hi there, Sammie! Prescription orders typically take 5 to 8 weeks to deliver because prescription lenses in Meta Ray-Ban Display's are individually crafted and integrated into the display lens.

  Answered 9 months ago by Meta Store Support

  
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Q: QuestionDo I have too get a demo to buy this cause I don’t see a buy option online there’s no order now button unless im missing something.

Asked 9 months ago by Brighton.

• A:Answer Yes you do.

  Answered 9 months ago by Mattp

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Q: QuestionCan you put custom lenses in?

Asked 9 months ago by Anonymous.

• A:Answer Yes

  Answered 9 months ago by ShaqB

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Q: QuestionI got the notification on the app to order, and I can put in cart, but not sure how to add prescription

Asked 9 months ago by Anonymous.

• A:Answer You have to go in person with yours prescription and then in there you order online

  Answered 3 months ago by EdisonAVerified Purchase

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Q: QuestionCan I use my FSA card to buy the Meta display glasses

Asked 9 months ago by Ross.

Q: QuestionHi I did the demo for the invite and still no way to buy the glasses how long does this process take.

Asked 9 months ago by Tikkitik.

• A:Answer I did the demo in early December and received my glasses end of January

  Answered 8 months ago by JonathanHVerified Purchase

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Q: QuestionI didn’t my demo fitting Ana sis my invite when will I be able to buy the glasses and ban

Asked 9 months ago by Tikkitik.

Q: QuestionCan i order band size of 2 with regular size glasses?

Asked 10 months ago by Darthvader.

Q: QuestionWhat is the return policy?

Asked 10 months ago by Slick.

Q: QuestionGot the glasses and despite going in for the demo they don’t fit properly is it possible to exchange for a smaller size?

Asked 10 months ago by Leti.

• A:Answer Hey there Leti You should head over to Meta Store Support and we would be glad to assist you further. Thanks

  Answered 10 months ago by Meta Store Support

  
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Q: QuestionCan they be used to watch TV or read books online

Asked 10 months ago by Dreday.

Q: QuestionI attended my in-store demo appointment and signed up for the private sale event. How long until I get the invitation email to purchase these glasses,

Asked 10 months ago by Anonymous.

• A:Answer It takes about 2-3months to get the email invite tp purchase and after you're able to buy them you have to wait ruffly another 5-8 weeks to get them ive been wanting for almost a month already and i haven't received mine yet. Hope this helps

  Answered 9 months ago by AnonymousVerified Purchase

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Q: QuestionCan you have prescription lenses put in them?

Asked 11 months ago by Anonymous.

• A:Answer Hello there, thank you for your question. You can indeed purchase prescriptions with the glasses, you just need to make sure to do it at the point of purchase.

  Answered 11 months ago by Meta Store Support

  
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