Questions & Answers

Q: QuestionThis is for 15 months. What happens after the 15 months? How much do I pay yearly then?

Asked 2 years ago by DKeel.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer At the end of the 15 months you have an option to renew the subscription for 69.95 or choose another option for shorter amount of time. If you do not renew with any of the options your access to the programs is limited.

  Answered 2 years ago by TopherWSr

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionHow do I upgrade this to a family plan? I do not see an upgrade option on the Best Buy portal and the Microsoft account profile keeps redirecting to Best Buy.

Asked 2 years ago by Anonymous.

• A:Answer You may be able to find the product on the this app

  Answered 2 years ago by RichardTVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan I use a standard wireless mouse with the software?

Asked 2 years ago by Wonnie.

• A:Answer Yes, you can.

  Answered 2 years ago by AdrienneT

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have Microsoft Office 365. I have 3 different email addresses. Is my Office 365 subscription associated with only one email address? How do I know which one?

Asked 2 years ago by Carmella.

• A:Answer I share one and as far as I know it is only one address, I use my email address under someone else's shared account so I guess yes if you share the original subscription to other emails/ computers as needed. The way I use to figure out which I use to login is I try them till one works.

  Answered 2 years ago by TheTexorcist

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI have purchased Microsoft - Office 365 Personal (1 Person) (12-Month Subscription-Auto Renew) and would like to upgrade my subscription so that I can share this with my student. How do I do this?

Asked 2 years ago by tactix.

• A:Answer if the student is using one of your devices it may be shared

  Answered 2 years ago by Vonnh

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I want to upgrade from the Individual (1-person/1 login) subscription to a family subscription, how would I go about that process? Would this be done through Best Buy or through Microsoft directly?

Asked 2 years ago by PamF.

• A:Answer I would check in with BestBuy first to ask the process of how to switch to a family plan - especially if they set up your individual plan . Their support team should let you know you next steps or if you need to reach out to Microsoft directly.

  Answered 2 years ago by MelissaE

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIf I cancel my Office 365 subscription will my software still continue to operate?

Asked 2 years ago by DunedinDragon.

This question was asked about the related product: Microsoft - 365 Personal, 1-year subscription, 1 PC/Mac (Product Key Card)

• A:Answer yes

  Answered 2 years ago by PhyllisT

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionGood evening, It says the link to download was emailed but I can’t locate the email. Please resend. Thank you.

Asked 2 years ago by Missing.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Never received

  Answered 2 years ago by KerriHVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionI canceled my subscription because I was unable to save any new documents. I could as many tabs to an existing excel file but couldn't save a new file. Also, unable to save any new files to my desktop, has this been fixed

Asked 2 years ago by lynne.

• A:Answer Save them to your Drive. Or cloud. Save as PDFs, for future, they are easier to route.

  Answered 2 years ago by Ashpenni14

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionCan Best Buy install this software in my loptop? if so; how much? and when??

Asked 2 years ago by efren.

• A:Answer Yes, they did it for me on the new tower I bought from them. The fee involved signing up for their service plan which may cost differently at different locations. At the time the service included free home delivery and set up, but that program ended beginning of July, so no more delivery.

  Answered 2 years ago by JerryD

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have Word 13, Excel 13, Powerpoint 13 and Access on my current computer. Can I just transfer these programs to the new computer and use them instead of Office 365?

Asked 2 years ago by Ed.

• A:Answer I think so but double check with bestbuy

  Answered 2 years ago by LeiaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioni no longer use the office plan features...what will i lose on my laptop if i cancel the auto renewal

Asked 2 years ago by woozie.

This question was asked about the related product: Microsoft - 365 Personal (1-User) (1-Year Subscription - Auto Renew) - Android, Mac OS, Windows, Apple iOS

• A:Answer I think you may loose some functions that you may not be able to downloade it

  Answered 2 years ago by AndyE

  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: Questiononce this product (initially published in 2018) is installed, is it upgraded with current security and bug fixes? Thanks Hap

Asked 2 years ago by HapC.

• A:Answer Yes it is

  Answered 2 years ago by GregoryQ

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionHow do you change the credit card information on the subscription

Asked 2 years ago by Anonymous.

• A:Answer Well, I have Norton security on my computer. So it did that automatically with no problems.

  Answered 2 years ago by HendersonVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDoes the package include a Snip It or Snag It feature for copying on screen material?

Asked 2 years ago by JimmyB.

• A:Answer Copy and paste

  Answered 2 years ago by BremanHarris

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionDo I have to be online to use it?

Asked 2 years ago by Liz.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer No

  Answered 2 years ago by LeiaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionI have an existing MS365 Personal where I'm charged through my MS account. Do I need to cancel my subscription and then use this to continue? Or do I just claim this in my MS account and it will extend my subscription without charging me?

Asked 2 years ago by JayBSTL.

• A:Answer I would check with bestbuy and see

  Answered 2 years ago by LeiaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: Questioncan i print mailing envelopes with this program

Asked 2 years ago by zeebo.

• A:Answer Yes you can print envelopes

  Answered 2 years ago by GregoryQ

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)

Q: QuestionWill Word and Excell run on the iPad?

Asked 2 years ago by Printgood.

This question was asked about the related product: Microsoft - 365 Personal (1 person) (15-month subscription - Auto Renew) - Activation Required - Windows, Mac OS, Apple iOS, Android [Digital]

• A:Answer Yes it should work

  Answered 2 years ago by LeiaVerified Purchase

  Helpful (0)Unhelpful (0)ReportAnswer this questionShow more answers (1)