“how do i order a replacement usb drive for my new keyboard and mouse - it broke”

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• Bummer about that. Its a Microsoft design flaw. Broken dongle means your outfit is now worthless and you buy an entire new set up or switch to a logitech keyboard which sells replacement parts. The dongles are not programmable or interchangeable. They only work with the original hardware. Its a great keyboard but one miniscule part which breaks quite easily turns it into trash. Life's too short to try microsoft support. The end result is this answer anyway. I went that route.

  Answered by jring2 7 years ago

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• The best way is to go through Microsoft customer service and ask them, but I have heard that the dongle cannot be replaced. However, i would love to hear that from an actual Microsoft employee. Keep us updated.

  Answered by Chalker 7 years ago

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• I would go to microsoft web site/ customer service and contact microsoft to request a replacement

  Answered by KlatosGOW 7 years ago

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