Questions & Answers
- Model:
- ZGM-00062
- |
- SKU:
- 10148503
Q: QuestionIs this Microsoft surface pro fanless?
Asked by Anonymous.
- A:Answer I believe it has no fan that i can see. Your Customer should see it before they purchase it to ge sure?
Answered by Anonymous
Q: QuestionDoes this work with the pen? How fast is the processor?
Asked by Lizzy.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Platinum
- A:Answer Yes, the pen works. I don't know how fast is the processor.
Answered by WD4EVK
Q: QuestionIs the keyboard and pen included?
Asked by Anonymous.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Sapphire
- A:Answer It does not include a pen for touch screen.
Answered by julim
Q: QuestionThere is no HDMI port. How do I connect my projector?
Asked by Aves.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Sapphire
Q: QuestionDoes this have lit keyboard I have a similar surface pro, replacing & it's important for me. Thx
Asked by JRENT.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Platinum
- A:Answer Yes, it does! The keyboard is backlit.
Answered by Anonymous
Q: QuestionWould this be suitable for gaming as well? Why or why not?
Asked by Gamer.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Platinum
- A:Answer Definitely not. You’ll need to look for a laptop that has an x86 chip and not ARM
Answered by Phill
Q: QuestionCan I do trade ins?
Asked by Anonymous.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune
- A:Answer There is a box/link for this, so possibly, but it depends on the specific item you want to trade-in. Unfortunately, computers, like cars, begin to depreciate the moment you turn the ignition, and what might be a cherished, useful item for you is just a used piece of junk to someone else. In summary, you will find that you won't get anything near the price you think you should get. You might do better giving it to a charity (they would probably give you the full value for a tax write off, but this is only useful if you itemize deductions), or pay it forward to a friend/relative, or sell it on eBay.
Answered by Anonymous
Q: QuestionHow much office 365 if we buy this suface
Asked by Anonymous.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune
- A:Answer At this time (late January 2026) BB was offering a 1-year, 1-person subscription for $100. Sorry, but that isn't very good; when you are setting up your PC, MS usually offers the same for $70.
Answered by luislast
Q: QuestionIs this laptop a good choice for a college student?
Asked by Brianna.
- A:Answer Hello Brianna, and thank you for taking the time to ask your question. Yes, this is a great laptop for students! Snapdragon processors support a wide range of apps with more being added every day. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported. For more specific app compatibility information, visit www.WorksOnWoA.com
Answered by Snapdragon team
Q: QuestionCan this computer run programs like AutoCAD, SolidWorks, and MATLAB on it?
Asked by Bob.
- A:Answer Hello Bob, and thank you for taking the time to ask your question. Snapdragon processors support a wide range of apps with more being added every day. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported. For more specific app compatibility information, visit www.WorksOnWoA.com
Answered by Snapdragon team

Q: QuestionWhen do you expect to get the platinum color back in stock?
Asked by Anonymous.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Platinum
- A:Answer Yes I like the color of mine
Answered by SelenaE
Q: Questiondoes this support windows 11?
Asked by declan.
- A:Answer Hello declan, and thank you for taking the time to ask your question. Yes, and this laptop comes with Windows 11 Home.
Answered by Snapdragon team

Q: QuestionIs there a backlit keypad?
Asked by Ang.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Sapphire
- A:Answer Yes, it even has three levels of brightness.
Answered by julim
Q: QuestionWill this laptop handle dj programs such as Serato Pro, OBS streaming, and dj streaming services?
Asked by Ricketyrock62.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Platinum
- A:Answer Software compatibility is unfortunately a major concern
Answered by Phill
Q: QuestionCan this laptop be utilized for drawing
Asked by Anonymous.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Platinum
- A:Answer Hello, and thank you for taking the time to ask your question. Snapdragon processors support a wide range of apps with more being added every day. Please check https://www.qualcomm.com/products/features/windowsapps to see the most popular apps that are supported. For more specific app compatibility information, visit www.WorksOnWoA.com
Answered by Snapdragon team

Q: QuestionIs this laptop compatible with an HP Envy 7640 series All-In-One printer (HP7D8173)?
Asked by Susan.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Sapphire
- A:Answer I have a HP all in on 8030 and it is compatible
Answered by HHHH
Q: QuestionDo I need to buy a keyboard
Asked by John.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Sapphire
- A:Answer No you don’t.
Answered by julim
Q: QuestionIs this computer compatible with huions Kamvas pro 19 art tablet
Asked by Rory.
This question was asked about the related product: Microsoft - Surface Laptop - 13.8" 2K Touchscreen - Snapdragon X Plus 2024 - 16GB Memory - 512GB Storage (7th Ed) - Copilot+ PC - Dune










































