Questions & Answers

Q: QuestionHow is Surface Laptop 2 different from Surface Laptop?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer The new Surface Laptop 2 is the next generation of the most balanced device we’ve created. Surface Laptop 2 provides a classic form with a beautiful blend of fabric, function and sleek design. Under the hood, Surface Laptop 2 features an 8th Gen Intel® Core™ processor for 85% faster performance than Surface Laptop and all-day battery life of up to 14 hours of local video playback. Surface Laptop 2 now ships with Windows 10 Home, which delivers the features our customers use most at a more affordable starting price. In addition to Burgundy, Cobalt Blue, and Platinum, Surface Laptop 2 is now available in a sleek new matte Black. *Testing conducted by Microsoft in August 2018 using preproduction Intel Core i5, 256GB, 8 GB RAM device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness disabled. Battery life varies significantly with settings, usage, and other factors.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWho is Surface Laptop 2 for?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Surface Laptop 2 is great for anyone who wants a sleek, lightweight take on a classic device form that delivers the speed and performance needed to get more done every day.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat version of Windows comes with Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Windows 10 Home.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat are the dimensions of Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Dimensions: 12.13” (308.02 mm) x 8.79” (223.2mm) x 0.57” (14.47 mm) thin at the back of the device and 0.39” (9.93 mm) thin at the front.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow should users care for the Alcantara fabric on Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer We know caring for your Surface is important. By design, the Alcantara material resists spills and absorption. We recommend cleaning with a soft lint brush to restore luster of the fabric.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the processor on Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Surface Laptop 2 comes with a 8th Generation Intel® Core™ i5 or 8th Generation Intel® Core™ i7 processor.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow is Surface Laptop 2 different from Surface Laptop?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer The new Surface Laptop 2 is the next generation of the most balanced device we’ve created. Surface Laptop 2 provides a classic form with a beautiful blend of fabric, function and sleek design. Under the hood, Surface Laptop 2 features an 8th Gen Intel® Core™ processor for 85% faster performance than Surface Laptop and all-day battery life of up to 14 hours of local video playback. Surface Laptop 2 now ships with Windows 10 Home, which delivers the features our customers use most at a more affordable starting price. In addition to Burgundy, Cobalt Blue, and Platinum, Surface Laptop 2 is now available in a sleek new matte Black. *Testing conducted by Microsoft in August 2018 using preproduction Intel Core i5, 256GB, 8 GB RAM device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness disabled. Battery life varies significantly with settings, usage, and other factors.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWho is Surface Laptop 2 for?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Surface Laptop 2 is great for anyone who wants a sleek, lightweight take on a classic device form that delivers the speed and performance needed to get more done every day.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs Surface Laptop 2 compatible with Surface Dock?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

• A:Answer Yes the surface laptop 2 is compatible with the Surface Dock

  Answered 7 years ago by BusySysAdmin

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Q: QuestionWhat are the dimensions of Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

• A:Answer Dimensions: 12.13” (308.02 mm) x 8.79” (223.2mm) x 0.57” (14.47 mm) thin at the back of the device and 0.39” (9.93 mm) thin at the front.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow should users care for the Alcantara fabric on Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

• A:Answer We know caring for your Surface is important. By design, the Alcantara material resists spills and absorption. We recommend cleaning with a soft lint brush to restore luster of the fabric.

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWhat is the processor on Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

• A:Answer Surface Laptop 2 comes with a 8th Generation Intel® Core™ i5 or 8th Generation Intel® Core™ i7 processor.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow is Surface Laptop 2 different from Surface Laptop?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

• A:Answer The new Surface Laptop 2 is the next generation of the most balanced device we’ve created. Surface Laptop 2 provides a classic form with a beautiful blend of fabric, function and sleek design. Under the hood, Surface Laptop 2 features an 8th Gen Intel® Core™ processor for 85% faster performance than Surface Laptop and all-day battery life of up to 14 hours of local video playback. Surface Laptop 2 now ships with Windows 10 Home, which delivers the features our customers use most at a more affordable starting price. In addition to Burgundy, Cobalt Blue, and Platinum, Surface Laptop 2 is now available in a sleek new matte Black. *Testing conducted by Microsoft in August 2018 using preproduction Intel Core i5, 256GB, 8 GB RAM device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness disabled. Battery life varies significantly with settings, usage, and other factors.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWho is Surface Laptop 2 for?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

• A:Answer Surface Laptop 2 is great for anyone who wants a sleek, lightweight take on a classic device form that delivers the speed and performance needed to get more done every day.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs there an HDMI port?

Asked 7 years ago by Flynv.

• A:Answer No

  Answered 7 years ago by Laya0321Verified Purchase

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Q: QuestionI want a laptop that plays and makes DVD and cd. What would that be

Asked 7 years ago by Bob.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Black

• A:Answer Surface Laptop 2 does not come equipped with a CD/DVD drive. You may be able to find a compatible adapter to add on to your device for this feature.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the exact processor model used in this laptop? Which i5/i7 8th gen cpu is it?

Asked 7 years ago by izoli.

• A:Answer This model of Surface Laptop 2 comes equipped with an 8th Generation Intel® Core™ i5-8250U.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat is the operating system? What is the processor speed? What is the hard drive capacity? What is Graphics card? What is the optical drive type?

Asked 6 years ago by Zyyy.

This question was asked about the related product: Microsoft - Surface Laptop 2 13.5" Touch-Screen - Intel Core i5 - 8GB Memory - 256GB Solid State Drive - Platinum

• A:Answer The operating system is Windows 10 Home and the processor speed is 1.6 gigahertz.

  Answered 6 years ago by CommunityAnswer

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Q: QuestionWhat is the processor on Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Surface Laptop 2 comes with a 8th Generation Intel® Core™ i5 or 8th Generation Intel® Core™ i7 processor.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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