Questions & Answers

Q: QuestionIs this compatible with 3D apps like Maya, unity, and substance painter?

Asked 6 years ago by Oreo.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Burgundy

Q: QuestionDoes this have a backlit keyboard?

Asked 6 years ago by Anon.

• A:Answer Thanks for the question! Surface Laptop 2 does come with a backlit keyboard.

  Answered 6 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill this model can be upgrade 16GB to 32GB ?

Asked 7 years ago by Kesumax.

• A:Answer This laptop is not upgradable in anyway. Please choose a pre built config to suite your needs

  Answered 6 years ago by Jitsin

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Q: QuestionDoes it have USB-C or Thunderbolt 3?

Asked 7 years ago by Retsu.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Burgundy

• A:Answer no usb c

  Answered 7 years ago by MCITVerified Purchase

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Q: QuestionIs the Surface Laptop2 keyboard detachable?

Asked 7 years ago by jwebsterii.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Black

• A:Answer No, the keyboard on this unit cannot be detached.

  Answered 7 years ago by CommunityAnswer

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Q: QuestionIs Surface Laptop 2 compatible with Surface Dock?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer yes it is... I had a surface pro and used the docking station for two years. it works with my new surface laptop pretty well now!

  Answered 7 years ago by CARTMANVerified Purchase

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Q: QuestionWhat version of Windows comes with Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Windows 10 Home is standard

  Answered 6 years ago by WiscLaryVerified Purchase

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Q: QuestionWhat are the dimensions of Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer 12.13 by 8.79 by 0.57 inches (30.8 cm × 22.3 cm × 1.4 cm)

  Answered 6 years ago by Nickname

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Q: QuestionHow should users care for the Alcantara fabric on Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer We know caring for your Surface is important. By design, the Alcantara material resists spills and absorption. We recommend cleaning with a soft lint brush to restore luster of the fabric.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow is Surface Laptop 2 different from Surface Laptop?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer The new Surface Laptop 2 is the next generation of the most balanced device we’ve created. Surface Laptop 2 provides a classic form with a beautiful blend of fabric, function and sleek design. Under the hood, Surface Laptop 2 features an 8th Gen Intel® Core™ processor for 85% faster performance than Surface Laptop and all-day battery life of up to 14 hours of local video playback. Surface Laptop 2 now ships with Windows 10 Home, which delivers the features our customers use most at a more affordable starting price. In addition to Burgundy, Cobalt Blue, and Platinum, Surface Laptop 2 is now available in a sleek new matte Black. *Testing conducted by Microsoft in August 2018 using preproduction Intel Core i5, 256GB, 8 GB RAM device. Testing consisted of full battery discharge during video playback. All settings were default except: Wi-Fi was associated with a network and Auto-Brightness disabled. Battery life varies significantly with settings, usage, and other factors.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWho is Surface Laptop 2 for?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Surface Laptop 2 is great for anyone who wants a sleek, lightweight take on a classic device form that delivers the speed and performance needed to get more done every day.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionIs Surface Laptop 2 compatible with Surface Dock?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Yes. Surface Laptop 2 provides the Surface Connect port for charging and docking with the Surface Dock.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat version of Windows comes with Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Windows 10 Home.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat are the dimensions of Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Dimensions: 12.13” (308.02 mm) x 8.79” (223.2mm) x 0.57” (14.47 mm) thin at the back of the device and 0.39” (9.93 mm) thin at the front.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionHow should users care for the Alcantara fabric on Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer We know caring for your Surface is important. By design, the Alcantara material resists spills and absorption. We recommend cleaning with a soft lint brush to restore luster of the fabric.

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionWho is Surface Laptop 2 for?

Asked 7 years ago by MicrosoftOutreachTeam.

• A:Answer Surface Laptop 2 is great for anyone who wants a sleek, lightweight take on a classic device form that delivers the speed and performance needed to get more done every day.

  Answered 7 years ago by MicrosoftOutreachTeam

  
  Helpful (0)Unhelpful (0)ReportAnswer this question

Q: QuestionIs Surface Laptop 2 compatible with Surface Dock?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Burgundy

• A:Answer Yes. Surface Laptop 2 provides the Surface Connect port for charging and docking with the Surface Dock.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat version of Windows comes with Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Burgundy

• A:Answer Windows 10 Home.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWhat are the dimensions of Surface Laptop 2?

Asked 7 years ago by MicrosoftOutreachTeam.

This question was asked about the related product: Microsoft - Surface Laptop 2 - 13.5" Touch-Screen - Intel Core i7 - 16GB Memory - 512GB Solid State Drive - Burgundy

• A:Answer Dimensions: 12.13” (308.02 mm) x 8.79” (223.2mm) x 0.57” (14.47 mm) thin at the back of the device and 0.39” (9.93 mm) thin at the front.

  Answered 7 years ago by MicrosoftOutreachTeam

  
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