Questions & Answers

Q: QuestionDoes it come with keyboard

Asked 11 months ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

• A:Answer No way. Buy your own keyboard!

  Answered 10 months ago by Anonymous

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Q: QuestionStupid question, but it doesn't say anywhere...it is a touchscreen, right?

Asked 1 year ago by liz.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

• A:Answer Yes! The surface pro is a touch screen. It is like a laptop and tablet mix; a laplet.

  Answered 1 year ago by AdrianaG

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Q: QuestionCan I use a SIM card with this 11 x elite if so where do I install it?

Asked 10 months ago by Jb.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

• A:Answer No. This particular model does not have the necessary hardware for cellular connection. I believe there is a version sold that does have LTE cellular, but I don't think Best Buy sells it. Also, it does not support SD cards. However, the SSD is removal so it can be upgraded.

  Answered 9 months ago by RPageVerified Purchase

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Q: QuestionWhat charger comes with it?

Asked 1 year ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Sapphire

• A:Answer Yes. 39 W surface charger.

  Answered 1 year ago by KhantW

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Q: QuestionDoes the keyboard come with it??

Asked 1 year ago by Reagan.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Platinum

• A:Answer No, sadly the keyboard doesn’t come with it. You have to buy it separately for $200.

  Answered 1 year ago by AdrianaG

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Q: QuestionDoes Microsoft - Surface Pro - meet these requirements • Genuine Intel Pentium IV, 2GHz PC computer (or higher), 64-bit processor, and 64-bit operating system, CD-ROM drive monitor with 1024×768 video resolution with 16-bit color • Min 1 gb hard drive

Asked 1 year ago by Hope.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Dune

• A:Answer No it does not. This device uses ARM not x86 so it will have issues emulating most software. Any modern Intel or AMD laptop can do what you want, but youd need an external CD-Drive as almost no laptops use them anymore.

  Answered 1 year ago by Scott

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Q: QuestionThe keyboard is shone in images, but does this come with the keyboard?

Asked 1 year ago by Bdan.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

• A:Answer No. The device comes alone. You must purchase the keyboard separately.

  Answered 1 year ago by Shelton

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Q: QuestionHow does it handle gaming performance? Can you play Fortnite?

Asked 1 year ago by Keith.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

• A:Answer No. Most games do not run on this laptop, including Fortnite, the few games that will run have major performance issues. Buy a laptop with an Intel or AMD CPU and Nvidia GPU if you are looking to play games.

  Answered 1 year ago by Scott

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Q: QuestionWill this Surface support the use of more than 1 external monitor?

Asked 1 year ago by Andrew.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

• A:Answer It can support up to 3 External 4k displays according to Microsoft

  Answered 1 year ago by Adubs62

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Q: QuestionI am planning to get the 32 Ram system when it comes out. I run 3 27" monitors off my current PC system and sometimes 4. Will this laptop run at least 3 monitors. And if it does, does one of the 3 or 4 have to be the small attached laptop screen.

Asked 1 year ago by Rob.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 32GB Memory - 1TB SSD - Device Only (11th Ed) - Platinum

• A:Answer Make sure you get a solid docking station for it, but yes. The docking station is just a cable, so basically you can just put the surface somewhere on your desk attached to the cable connected to the docking station. The docking station connects to the three monitors, wireless keyboard+mouse. It works flawlessly. I know this as my wife has a three monitor setup with a Surface pro 9 and loves it. Then when she needs the portability side in essence she has a laptop and a tablet.

  Answered 1 year ago by Anonymous

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Q: Question1.Is it's touch screen are same as android phone? 2.Does it has 360 degree hindge...if no then what will I do with it's touch screen capability?

Asked 1 year ago by Juan.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

• A:Answer 1. That's difficult to answer as the question doesn't make a ton of sense. It is a modern capacitive touch screen like an iPhone or Android phone. 2. The keyboard can go all the way around, the stand cannot. The stand goes to ~165 degrees to provide a slight tilt while drawing. If you want it flat on a table you can just lay it all the way down. The touch screen can be used like any touch screen for navigating the OS, or it can be used with the Surface Pen for signing documents, Taking notes, graphic design, etc.

  Answered 1 year ago by Adubs62

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Q: Question1.Does it have finger print support? 2.Does it have bios administration password support to secure bios through a password thus no one can format disk without password? 3.Does it have materilistic analog shutter for camera-security?

Asked 1 year ago by Mark.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

• A:Answer > 1.Does it have finger print support Out of the box, No. It uses an IR camera for facial recognition 2. Unknown right now 3. No you would need to find an add-on that does that. However that may interfere with the magnets keeping the keyboard attached properly.

  Answered 1 year ago by Adubs62

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Q: QuestionDoes this computer have. GPU? If so can it handle medium and high level gaming?

Asked 1 year ago by GHammy.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 32GB Memory - 1TB SSD - Device Only (11th Ed) - Platinum

• A:Answer No. Based on reviews this laptop cannot play most games. Due to emulation most games do not start or they crash. Some games run but with very bad performance and issues. If you are looking to game, get and Intel or AMD laptop with an Nvidia GPU.

  Answered 1 year ago by Scott

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Q: QuestionWill this product be available for in-store display before it's release day?

Asked 1 year ago by Customer.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 256GB SSD - Device Only (11th Ed) - Platinum

• A:Answer No

  Answered 1 year ago by BenJ

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Q: QuestionIf I already have MS-365 loaded on another device, can it be installed on this device?

Asked 5 days ago by Anonymous.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 32GB Memory - 1TB SSD - Device Only (11th Ed) - Platinum

• A:Answer You usually have a 5 device limit on MS 365. Assuming you haven't hit your limit, yes - you can definitely install on another device. And sync your files and Desktop between both,

  Answered 14 hours ago by KT4211Verified Purchase

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Q: QuestionI am looking for a case for my Surface Pro - Copilot÷PC 13 Touchscreen. Will a Surface Pro 10 fit. If not which one does?

Asked 1 week ago by BeeFree.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

Q: Questionwhat accessories are included? what it included with "device only"?

Asked 3 weeks ago by lindao.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Dune

• A:Answer Please note there are no accessories. I was surprised there was not a keyboard. I assumed there was as it is displayed that way in tbe store where i bought it. Also no mouse. There is a charger.

  Answered 3 weeks ago by Anonymous

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Q: QuestionCan I pay for it today, pickup tomorrow

Asked 3 weeks ago by Samarai.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” Touchscreen - Snapdragon X Plus - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Black

Q: QuestionDoes the Surface Pro 11 come with a driver for a 2019 HP Officejet Pro 2025 printer, or is such a driver available??

Asked 3 weeks ago by PDT1.

This question was asked about the related product: Microsoft - Surface Pro - Copilot+ PC - 13” OLED Touchscreen - Snapdragon X Elite - 16GB Memory - 512GB SSD - Device Only (11th Ed) - Platinum

• A:Answer yes. it's native to Windows 11 on any device and will typically install automatically when you search for printers on your network or connect via USB. HP also has driver downloads from their website but requires manual download and installation.

  Answered 14 hours ago by KT4211

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