“I bought the Xbox one X and immediately saw there was something wrong with my controller. The Dpad is a nightmare, when I press down or left it is EXTREMELY loose and makes a loud tin like noise. Is there something I can do like exchange it for a new one?”
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Return/Exchange it with your receipt at the store from where you bought the unit.
Sorry, there was a problem. Please try again later.You should be able to take it back to the store and they will swap it out for a new one. I had the same problem and took my receipt with Xbox in original packaging and they swapped out the remote for me.
Sorry, there was a problem. Please try again later.Sounds like its broken. I'd take it back and explain too them it's broken upon purchase ! Good luck
Sorry, there was a problem. Please try again later.I bought an Xbox One S console a while back and never had a problem with my controller since now. I would recommend if you return it asap before it gets worse and before your warranty exchange expires.
Sorry, there was a problem. Please try again later.Sounds like a defective controller. Definitely exchange it.
Sorry, there was a problem. Please try again later.