Questions & Answers

Q: QuestionWhat happens after the trial period?

• A:Answer The plan automatically renews until canceled.

Q: QuestionDoes this trial require me to be a new subscriber?

• A:Answer Yes, this trial token is eligible for new subscribers only.

Q: QuestionHow long does this Xbox Game Pass Ultimate trial last?

• A:Answer This is a 1-month trial for Xbox Game Pass Ultimate.

Q: QuestionCan I play these games on devices other than an Xbox console?

• A:Answer Yes, you can enjoy console games on other devices you own with Xbox Cloud Gaming.

Q: QuestionWhat is included with Xbox Live Gold?

• A:Answer Xbox Live Gold is included, allowing you to play with friends on the most advanced online console multiplayer network.

Q: QuestionAm I able to just get the money for the Xbox game pass? Cause I don't have an Xbox. I don't play so it's kind of pointless to have this

Asked 2 years ago by Rickyroquet.

• A:Answer No and you don't need an xbox to have game pass. The reason they give you this for free is because as long as you have a windows device. You can play the games as if you had an xbox.

  Answered 2 years ago by TwoVTwelvesVerified Purchase

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Q: QuestionCode sent does not work why

Asked 5 months ago by po.

• A:Answer What you're not told up front is it doesn't work if you've had it have service. New subscribers only, there may be some time lapse rule. Typical Microsoft and best buy . Get em to buy it. Let em be expletive deleted

  Answered 1 month ago by djgrandpriVerified Purchase

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Q: QuestionHow do you play games on windows 11 laptop without a controller?

Asked 8 months ago by Maynard.

• A:Answer You don’t need a controller — most Game Pass games support keyboard and mouse, just like regular PC games.

  Answered 2 months ago by RachelHVerified Purchase

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Q: QuestionWhere is the code sent to your email I haven't received it

Asked 1 year ago by Anonymous.

• A:Answer The code is normally emailed to the address linked to your Best Buy account within minutes of purchase. If you don’t see it, check your spam/junk folder or your Best Buy digital library under “Orders & Purchases.”

  Answered 2 months ago by RachelHVerified Purchase

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Q: QuestionHow long do I have to redeem this? I currently have game pass for three years and would like to redeem when it expires. Note: I don't want to redeem if it tacks/adds to current sub.

Asked 1 year ago by Sekthree.

• A:Answer As far as I know it doesn’t expire. I got this at the start of 2024 and activated it end of July. It renewed my 15 year old gold account.

  Answered 1 year ago by RyanWVerified Purchase

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Q: QuestionHow do I cancel the 1-month membership?

Asked 10 months ago by Amelia49.

• A:Answer Cancel this service as I DON’T play games. I’m 68 yrs old

  Answered 9 months ago by AnonymousVerified Purchase

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Q: QuestionHow do i reclaim and activate my xbox month membership? I dont see any activation code

Asked 2 years ago by Chazz.

• A:Answer Once you receive the code, go to redeem.microsoft.com, sign into your Microsoft account, and enter the code. If no code is showing, reach out to Best Buy support — they can resend it.

  Answered 2 months ago by RachelHVerified Purchase

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