Questions & Answers

Q: QuestionIs this compatible with all Xbox one series?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for checking! Yes, this Xbox controller is compatible with Xbox Series X/S and all Xbox One consoles.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionWill this also work with my Xbox 360?

Asked 4 years ago by Oldschool.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, Windows Devices - Aqua Shift Special Edition

• A:Answer Unfortunately, this Xbox controller is not compatible with Xbox 360. It's designed for use with Xbox Series X/S, Xbox One, and Windows 10/11 PC.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionDoes the controller have a silicone feel to it or is it plastic hard?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for asking! The Carbon Black controller has a hard plastic shell.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionEven though this is wireless, is it possible to use it with a wired connection to an Xbox? If so, what cable/cord is needed?

Asked 4 years ago by MK.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, Windows Devices - Aqua Shift Special Edition

• A:Answer Thanks for checking! Yes, you may use this Xbox controller with a wired connection to your Xbox console. It uses a standard USB-C to USB-A cable, though we recommend getting one that's long enough to be comfortable.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionDoes this controller have a headphone jack?

Asked 4 years ago by Tank.

• A:Answer Thanks for checking! Yes, this Xbox controller has a built-in 3.5mm stereo headset jack.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionCan this controller be used on a Xbox one s

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Electric Volt

• A:Answer Thanks for checking! Yes, this Xbox controller is compatible with all Xbox One consoles including Xbox One S.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionWill it include a USB-C charging cable?

Asked 4 years ago by Michael.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Robot White

• A:Answer Mine did not come with one.

  Answered 4 years ago by Star

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Q: QuestionDoes this Xbox remote have a prop65 warning?

Asked 4 years ago by B.

• A:Answer Thanks for checking! No, this Xbox controller does not carry a California Proposition 65 warning.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionCould i connect on to my Android device

Asked 4 years ago by Rainbow.

• A:Answer Thanks for asking! Yes, this Xbox controller is compatible with most Android devices via Bluetooth.

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: Questiondoes this controller have a rechargeable batteries

Asked 4 years ago by Kat.

• A:Answer Thanks for asking! This controller uses two AA batteries (included). To make it rechargeable, we recommend getting a rechargeable battery pack designed for Xbox Series X/S controllers such as the Xbox Rechargeable Battery Pack and USB-C Cable for Xbox Series X/S.

  I would recommend:

  • 

    Microsoft - Rechargeable Battery + USB-C Cable for Xbox Series X and Xbox Series S - Black

    User rating, 4.59 out of 5 stars with 2667 reviews.

    (2,667)

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionThis controller seems to be compatible with Android, however the ONLY game it works with is Minecraft. No stick input on Call of Duty, Asphalt 9, etc - when those games list support for the controller. How can this be fixed? Tried multiple phones

Asked 4 years ago by Anonymous.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Shock Blue

• A:Answer We're sorry there's an issue using this controller with your Android device. Our team at Xbox Support may be able to help. We recommend troubleshooting the problem with them here: https://support.xbox.com/help/hardware-network/controller/wireless-controller-solution

  Answered 4 years ago by MicrosoftOutreachTeam

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Q: QuestionWhat is there with the controller

Asked 4 years ago by Anonymous.

• A:Answer Thank you for asking! This Xbox controller comes with two AA batteries.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: Questionwill the Nitendo switch work on this. My great nephew has one arm and it would benefit him tremendosly?

Asked 4 years ago by Kaye.

This question was asked about the related product: Microsoft - Xbox Adaptive Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - White

• A:Answer Yes but you will need the Mayflash Wireless Control Adapter.

  Answered 4 years ago by JSJS

  • 
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Q: QuestionCan this come with Gold Wiring? I may consider using it for a no Input lag controller on my laptop.

Asked 4 years ago by Ikilledkakarot.

This question was asked about the related product: Microsoft - Xbox Adaptive Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - White

• A:Answer It's designed for people with physical limitations, not pro gaming

  Answered 4 years ago by SHADOSTRYKR

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Q: QuestionWill this work with an Xbox 360?

Asked 4 years ago by Anonymous.

• A:Answer Thanks for asking! Unfortunately, this Xbox controller is not compatible with Xbox 360.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionI can't connect this controller to my friends Xbox S. I've connected a few others to his but this one will not. I tried blue tooth and wiring it with an Android charger into the front USB. This one has the other size micro butI found a cord for it.

Asked 4 years ago by Ammo.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Electric Volt

• A:Answer We're sorry there's an issue connecting this controller. Our team at Xbox Support may be able to help! We recommend troubleshooting the problem here: https://support.xbox.com/en-US/help/hardware-network/controller/wireless-controller-solution

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionCan this be used with an Xbox one?

Asked 4 years ago by Yaseen.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Robot White

• A:Answer Thanks for asking! Yes, this controller is compatible with all Xbox One consoles.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionDuse it have a head phone port for a microphone?

Asked 4 years ago by Garrett.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, Windows Devices - Daystrike Camo Special Edition

• A:Answer Thanks for asking! Yes, this Xbox controller has a built-in 3.5mm stereo headset jack that is compatible with most standard headsets.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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Q: QuestionWill the Robot white color ever restock or am I better off just getting a different color?

Asked 4 years ago by Mrsnowy.

This question was asked about the related product: Microsoft - Xbox Wireless Controller for Xbox Series X, Xbox Series S, Xbox One, PCs, and Cloud-Enabled Devices - Robot White

• A:Answer Due to high demand, the Robot White Xbox controller may not currently be in stock. But don't worry, we're working hard to make more available. Please check back with Best Buy regularly for updates.

  Answered 4 years ago by MicrosoftOutreachTeam

  
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