Questions & Answers

Q: QuestionWhat are the international calling options with this plan?

• A:Answer This plan includes free calling to Canada and Mexico, and offers super-low international rates to over 160 countries worldwide.

Q: QuestionWhy should I choose eSIM over a physical SIM card?

• A:Answer An eSIM is a digital SIM card, which means it can't be broken or stolen, unlike a physical SIM card.

Q: QuestionWhat is the network coverage for this plan?

• A:Answer This plan offers 5G coverage on the T-Mobile network.

Q: QuestionDoes this plan include mobile hotspot usage?

• A:Answer Yes, the plan includes free mobile hotspot usage.

Q: QuestionHow much data does this Mint Mobile plan include?

• A:Answer This Mint Mobile plan includes 15GB of 5G · 4G LTE data per month.

Q: QuestionWhy is downloading the Mint Mobile app recommended?

• A:Answer Downloading the Mint Mobile app is recommended for the smoothest experience.

Q: QuestionIs this eSIM plan only for new customers?

• A:Answer Yes, the eSIM plan purchase is for new customer activation only and cannot be used for account credit or renewals.

Q: QuestionWhich network does Mint Mobile use for its service?

• A:Answer Mint Mobile utilizes the T-Mobile network for its services.

Q: QuestionAre there any international calling benefits with this plan?

• A:Answer Yes, this plan includes free calling to Canada and Mexico.

Q: QuestionWhat happens after the initial 3-month period?

• A:Answer After the initial 3 months, you can choose to renew with a 3, 6, or 12-month plan.

Q: QuestionHow do I activate my eSIM after purchasing this plan?

• A:Answer After purchase, you will receive an email with a link to access your eSIM and instructions for activation.

Q: QuestionDoes this plan include mobile hotspot usage?

• A:Answer This plan does not specify if mobile hotspot usage is included.

Q: QuestionWhat is the data limit for this plan?

• A:Answer This plan comes with 35GB of 5G · 4G LTE data per month.

Q: QuestionCan I keep my existing phone number with this plan?

• A:Answer Yes, you can keep your existing phone number or choose to get a new one.

Q: QuestionCan i purchase this to use for my existing mint plan?

Asked 1 week ago by Mint.

• A:Answer No. This is for new user. But you can port number from other carriers

  Answered 4 days ago by ETobiVerified Purchase

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Q: QuestionCan I purchase this plan and activate it after 1-2 months?

Asked 2 weeks ago by Zach.

• A:Answer Maximum time for activation 45 days

  Answered 4 days ago by ETobiVerified Purchase

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Q: QuestionMy visit is to the US east coast. Do I have to inform in advance, which states am I going to visit ?

Asked 1 month ago by Zik126.

• A:Answer No. But if you're getting a new number, you need to provide zip code

  Answered 4 days ago by ETobiVerified Purchase

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Q: QuestionCan I use my old number

Asked 4 months ago by Jamie.

• A:Answer yes.

  Answered 3 months ago by iPadGiftVerified Purchase

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Q: QuestionIn an Iphone 14, can I have a physical sim card and an esim, can both accounts be used ??

Asked 5 months ago by BoristheBlade.

• A:Answer Depends on your phone itself. If it has a sim slot then u can use eSim as well as physical sim.

  Answered 2 months ago by RajveersinghVerified Purchase

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