Questions & Answers

Q: QuestionIs this a monthly or annual Best Buy Protection plan?

• A:Answer This is a monthly Best Buy Protection plan.

Q: QuestionWhat brand is this protection plan for?

• A:Answer This protection plan is specifically for products under the Best Buy brand.

Q: QuestionWhat type of protection does this plan offer?

• A:Answer This is a standard protection plan.

Q: Questionhow to make claim

Asked 4 months ago by Anonymous.

Q: QuestionWhat is covered under Monthly Best Buy Protection? This is included with our total tech.

Asked 2 years ago by Wantagh.

• A:Answer From my experience, the monthly Best Buy Protection included with Totaltech covers a wide range of things like repairs due to normal wear and tear, power surges, and even some accidental damage depending on the product. For my refrigerator, it gives me peace of mind knowing that if something goes wrong, they’ll repair it or replace it if needed. It's definitely more than just a manufacturer’s warranty.

  Answered 6 months ago by solalejandroVerified Purchase

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Q: QuestionHow do i adjust my frig temperature

Asked 2 years ago by Frig.

• A:Answer To adjust the temperature on my Samsung fridge, I just press the "Fridge" or "Freezer" button on the front control panel until I reach the desired temperature. It cycles through the options, and once you stop pressing, it sets automatically. I recommend checking your model’s manual to see the ideal temp range — mine works best around 37°F for the fridge and 0°F for the freezer.

  Answered 6 months ago by solalejandroVerified Purchase

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Q: QuestionAs a total tech member I have bought an Apple computer dishwasher and refrigerator. In each instance I was told by the salesperson that as a member I would have a two year service warranty for all three. Is that correct if I do not extend my membership?

Asked 3 years ago by James.

• A:Answer As far as I understand it, the 2-year protection for each item is only valid as long as you keep your Totaltech membership active. If you cancel or let it expire, the extra coverage ends with it. That’s what they explained to me when I signed up, so I’m keeping my membership current to keep all my products covered.

  Answered 6 months ago by solalejandroVerified Purchase

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