“I have a phone with a cracked screen. How do I get that fixed with our protection plan?”

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• The best thing to do is to take it into the store, and they will handle it, from there. There is a chance that they may not be able to fix it (depending on the Brand and Model Number) so I would make sure that you backup any data (I use Google, so it is easy) and clear it from your phone (if possible... scratched screen). In my case, they issued me a store credit, which I used to purchase a different one, which I had looked at a month before, and had a lowered price, since then.

  Answered by alanpowell1 4 years ago

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• Just go to the Geek Squad desk

  Answered by Anonymous 4 years ago

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