“I bought this portable charger since my son keeps using my phone (Samsung s21 ultra) and letting it die. I see people can use the C port to charge their phone but it wont let me. Is there something I am missing?”
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Not sure what you mean by "it won't let me," but maybe this will help. After you connect the cable to both devices (phone and Mophie) press the power button on the Mophie to "wake" it.
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