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Questions & Answers

Page Showing 1-5 of 5 questions
  • Questionscreen goes off after few min

    Asked by Mary.

    • Answer Hello Mary, It could be that the parent unit is in standby mode. Check whether the video on timer has been selected in the menu and deactivate it if necessary. If you need further assistance, please reach us via email or live chat. Our support contacts can be found on the box or in the user's guide. We will get back to you as soon as possible. Kind regards, Crystal & the Motorola Support Team.

      Answered by Binatone

  • Questionhow does this connect to a smartphone?

    Asked by Rivky.

  • QuestionTrying tire on camera but it keeps beeping it’s showing camera to can you help me with this

    Asked by Anonymous.

    • Answer Hello, We will be happy to help you with this issue. Please reset the camera: You can do this by turning off the camera, pressing and holding the pair button, turn on the camera until you hear a beep. After this, you can attempt to repair the camera to the parent unit. The monitor and camera work together through a radio link, and such link might be affected by environmental conditions. The typical range indoors is 165ft, but it can go up to 1000ft when there's a clear line of sight between the units. We recommend checking if there is an object between your units that could be interfering in the signal and to try different positions in the room. If you need further assistance, please reach our support via email or live chat. Our Live Chat is open Monday to Friday from 8 am to 8 pm EST. Our support contacts are to be found on the box or in the user's guide. We will get back to you as soon as possible. Kind Regards, Crystal & the Motorola Support Team.

      Answered by Binatone

  • QuestionCan you buy extra camera without the monitor? Thanks

    Asked by Anonymous.

    • Answer Hello! Yes, it's possible to purchase the Comfort75BU which is the compatible accessory camera to the Comfort75 baby monitor. Please reach our support either via live chat or email so we can help you with this. You can find us at https://motorolastore.support/en/ or email to [email protected] and we will get back to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.

      Answered by Binatone

  • QuestionWhen will be available agsin

    Asked by Anonymous.

    • Answer Hello! Unfortunately, indeed the Comfort75 is currently out of stock and we are not expecting a new shipment before August. We apologize for any inconvenience this may cause you. Please reach our support either via live chat or email so we can help you with this. You can find us at https://motorolastore.support/en/ or email to [email protected] and we will get back to you as soon as possible. Kind Regards, Cassia & the Motorola Support Team.

      Answered by Binatone