I was told by Spectrum that this modem is not fully supported even though it is listed in their list of approved devices. The tech (phone) says it will only produce speeds of about 1/2 of what I am buying which is the 60Mbps. What gives? null

Question

Albert · Accepted Answer

I am a Spectrum customer and own the Motorola MG7550 modem/router. My internet service is 100mbps and I have had no issues with my service. When I activated the modem/router the Spectrum representative did not mention one thing about potential issues. I am upgrading my internet service to 400mbps very soon and was told by Spectrum there would not be any problems with the Motorola modem/router.

Answered by Albert 7 years ago

Verified Purchase

MattB · Answer

I’m currently getting 356.38 Mbps download and 23.61 Mbps upload with Spectrum in Honolulu. I used Speedtest.net for the results.

“I was told by Spectrum that this modem is not fully supported even though it is listed in their list of approved devices. The tech (phone) says it will only produce speeds of about 1/2 of what I am buying which is the 60Mbps. What gives?”

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