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Hi, I know this could be troublesome. Let me further help. Can you tell us the exact error message when you're trying to use your SIM card into this phone? What does it say? If it is unlocked, it should work smoothly with their service. We stand by our phones and we want to help. Kindly send us an email [email protected] for us to further assist you. Please refer to this post, we'll surely help you there. -Jess
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