“Skype/Whatsapp/Viber calls not ringing when Moto G 3rd generation phone is idle/locked Hi, My phone is not ringing when i get a call from any of the apps like Skype/Whatsapp/Viber. when i unlock the screen, it display as missed calls from these apps. When the phone screen is not locked , its ringing when i get a call from the the above apps. Please let me know if any issue with this model or any software issue. I have reset the phone to factory setting and reinstalled the apps still not working.”

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• Sounds like an issue with permissions. Possible that one of these apps are adjusting the audio settings. When you processed a factory data reset on the phone and brought your apps back, it most likely has the same issue. I would recommend going to your apps and changing the permissions.

  Answered by Motorola Customer Care 10 years ago

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• The phone has different settings when you press the volume keys. OR you could have a LEMON! exchange it...the transfer process is so easy!!!

  Answered by JaBShots 10 years ago

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