Questions & Answers
- Model:
- PAXD0010US
- |
- SKU:
- 6540583
Q: QuestionWill this phone work with a Telcel Mexican sim Card?
Asked by MayRiv.
- A:Answer Hi Araceli, Thank you for your inquiry and interest in our product. Our unlocked Moto G 5G 2023 phones should generally work in countries where you're traveling, including with a Telcel SIM card. However, we can't guarantee that all features will be fully supported, as this can depend on network compatibility. We recommend checking with your mobile service provider to confirm that your Telcel SIM will work with the phone. Also, please note that Motorola phones are only under warranty in the country or region they were originally intended for sale. Let us know if you need further assistance! -Mitch
Answered by Motorola Customer Care

Q: QuestionCan this phone be charge with a wireless charging station
Asked by Pinky.
- A:Answer Thank you for your inquiry and interest in our product, Pinky. No, the Moto G 5G 2023 phone does not support wireless charging. You can check the link for the phone's specification here: https://www.motorola.com/us/en/p/phones/moto-g/g-5g-gen-2/pmipmfv34mu?pn=PAXD0001US. -Mitch
Answered by Motorola Customer Care

Q: QuestionDoes an activation card come with this phone? some of the sites I looked at says it has to have an activation card.
Asked by bevr.
- A:Answer I didnt need an activation card i simply had the store rep switch my sim card and the phone worked great but very fragile so i suggest a screen protector otherwise excellent value for the money spent
Answered by Anonymous
Q: QuestionDoes it come with a sim card?
Asked by Yondu.
- A:Answer Hi Yondu, We appreciate your interest in our product. No, If you look at the BestBuy product description page here: https://www.bestbuy.com/site/motorola-moto-g-5g-2023-128gb-unlocked-ink-blue/6540584.p?skuId=6540584, the SIM card not included. Should there be any further inquiries, please do not hesitate to email at [email protected]. -Mitch
Answered by Motorola Customer Care

Q: Questionwill the phone work with pure talk network and sim
Asked by mmmm.
- A:Answer Thank you for your interest, Mmmm. Moto G 5G 2023 Unlocked phone should work with other MVNOs on the AT&T network. We suggest contacting Pure Talk network to confirm. You can check this link to see all of this phone's compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Mitch
Answered by Motorola Customer Care

Q: QuestionThe phone will work with South American networks? I am planning a trip in a few weeks, and I want to make sure that I will not have connectivity issues.
Asked by cy.
- A:Answer Hi Cy, Thank you for your inquiry and interest in our product. Yes, Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch
Answered by Motorola Customer Care

Q: QuestionI currently have my plan with Spectrum. Is this phone compatible? I would like to be able to have all my data that is on my current Moto g Pure transferred to this phone if I decide to buy. Please advise. Thank you
Asked by AnneA.
- A:Answer Hi AnneA, Thank you for your inquiry and interest in our product. The Moto G 5G 2023 Unlocked version is compatible with Spectrum Mobile, as it supports the necessary bands and network standards. However, we recommend confirming directly with Spectrum Mobile to ensure seamless activation and compatibility for your specific plan and location. Regarding transferring your data from your current Moto G Pure to the Moto G 5G (2023), You can check this link for the steps on how to transfer your files: https://motorola-global-portal.custhelp.com/app/utils/guided_assistant/g_id/2683. -Mitch
Answered by Motorola Customer Care

Q: QuestionHi, Is this phone compatible with Tello? Thanks!
Asked by Tello.
- A:Answer yes it
Answered by WHAoooooooooooYAAAAAAAAAA
Q: QuestionIs this phone Android auto and can I use straight talk?
Asked by Abc123.
- A:Answer Hi Abc123, We appreciate your interest in our product. Yes, the Moto G 5G 2023 Unlocked phone will work with Straight Talk. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. Additionally, it supports Android Auto, so you can connect it to compatible vehicles and enjoy hands-free access to your apps, navigation, and music. -Mitch
Answered by Motorola Customer Care

Q: QuestionWhat if i cancel the carrier activation and can i sue this phone internbationally
Asked by VishalS.
- A:Answer Yes you can
Answered by AbubakarS
Q: QuestionDoes this phone have external storage like sd card? Does it come with a charger and cord?
Asked by Ron.
- A:Answer Hi Ron, Thank you for your question! Yes, the Moto G 5G 2023 phone does support external storage with a microSD card, allowing you to expand your storage by up to 1TB. As for the charger, the device does not come with a traditional charging brick, but it does include a USB-C to Lightning cable. You can check this link for the phone's specifications here: https://www.motorola.com/us/smartphones-moto-g-5g-gen-2/p?skuId=894. -Mitch
Answered by Motorola Customer Care

Q: QuestionWill this phone have a regular size sim card that i can use ATT prepaid with, and if not how do i transfer to a smaller sim card?
Asked by wonderwench.
- A:Answer yes, can use the sim from at and t
Answered by user3571
Q: QuestionHi can I use this phone on t-Mobile network
Asked by Jan.
- A:Answer Yes. You need a sim card for what ever Provider you choose.
Answered by Jsea
Q: QuestionIS THE MOTO 5G 2023, ESIM COMPATIBLE
Asked by todd.
- A:Answer Thank you for your inquiry and interest in our product, Todd. The Moto 5G 2023 Unlocked phone does not support eSIM functionality. It is designed to support a single nano SIM card. You can check the link for phone specifications here: https://www.motorola.com/us/smartphones-moto-g-5g-gen-2/p?skuId=894. -Mitch
Answered by Motorola Customer Care

Q: QuestionDoes this work with US cellular prepaid?
Asked by Nik23.
- A:Answer Hi Nik23, We appreciate your interest in our product. Yes, Moto G 5G 2023 Unlocked phone will work with US Cellular. You can check the link for carrier compatibility here: https://www.motorola.com/us/carrier-compatibility. -Mitch
Answered by Motorola Customer Care

Q: QuestionCan I use an eSIM in this model?
Asked by Anonymous.
- A:Answer Yes you can. Dial *#06# to display imei1 and imei2
Answered by philaz
Q: QuestionThis phones specs say it is universally unlocked. Does that mean it will work if I get an international sim card for it to use overseas?
Asked by Kayten.
- A:Answer Hi Kayten, We appreciate your interest in our product. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch
Answered by Motorola Customer Care

Q: QuestionHello..can I use this phone in cuba?
Asked by Phil.
- A:Answer Hi Phil, Thank you for expressing an interest in our product. Our phones should work in Cuba where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch
Answered by Motorola Customer Care

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