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Questions & Answers

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Page Showing 41-60 of 152 questions
  • QuestionDoes this product work with Xfinity Mobile

    Asked by APM1977.

    • Answer Thank you for your inquiry about our Moto G 5G 2024. Upon checking on our system, this device is not compatible with Xfinity Mobile. For your reference, you may click on this link:https://en-us.support.motorola.com/app/answers/detail/a_id/179387/~/carrier-compatibility-%7C-moto-g-5g---2024. -Aria

      Answered by Motorola Customer Care

  • QuestionDoes this work with att sim card.

    Asked by Noah.

    • Answer Hi Noah, Thank you for your inquiry and interest in our product. Yes, the Moto G 5G 2024 phone is compatible with AT&T SIM cards. You should be able to use it without any concerns.You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • QuestionCan this phone work in Asia specially in the Philippines?

    Asked by Anonymous.

    • Answer We appreciate your interest in our product. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs this phone dual active or dual standby sim?

    Asked by jimn817.

    • Answer Thank you for your inquiry and interest in our product, Jimn817. The Moto G 5G 2024 phone supports Dual SIM functionality, which includes 1 physical Nano SIM slot and an eSIM option, along with a dedicated microSD card slot. Please note that this phone operates on a dual standby SIM configuration. You can check this link for the phone specifications here: https://www.motorola.com/us/smartphones-moto-g-5g-gen-3/p?skuId=1071. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill the Motorola 5g 2024 work on European networks, such as Orange?

    Asked by Guseone.

    • Answer Hi Guseone, Thank you for your inquiry and interest in our product. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • Questiondoes this phone have wireless charging

    Asked by rr.

    • Answer Hi Rr, It was a pleasure to receive your inquiry about our product. No, the Moto G 5G 2024 phone doesn't support wireless charging. You can check this link for the Motorola phones that support wireless charging here: https://www.motorola.com/us/find-motorola-charging-accessories-that-fit-your-phone/p. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes the camera have the capability to take videos at 60fps?

    Asked by Johnny.

    • Answer Hello there, Johnny! Thank you for your inquiry and interest in our product. I've checked the specifications on our website, and unfortunately, the camera on the Moto G 5G 2024 can only record videos at 30fps. You can find more details on this page: https://www.motorola.com/us/smartphones-moto-g-5g-gen-3/p?skuId=1071. Please let us know if there's anything else we can assist you with. -Elle

      Answered by Motorola Customer Care

  • QuestionCompatible with miracle ear hearing aids?

    Asked by Cutcover.

    • Answer Thank you for your inquiry, Cutcover. The compatibility of the Moto G 5G 2024 phone with Miracle-Ear hearing aids can vary based on the specific model and features of both the phone and the hearing aids. To ensure accurate information, we recommend reaching out directly to Miracle-Ear or checking their official website for the most up-to-date compatibility details. -Mitch

      Answered by Motorola Customer Care

  • QuestionI will this phone work with assurance wireless

    Asked by Robby.

    • Answer Hi Robby, It was a pleasure to receive your inquiry about our product. Moto G 5G 2024 Unlocked phone should work with other MVNOs on the T-Mobile network. We suggest contacting Assurance Wireless to confirm and for further details. You can check this link to see all of this phone's compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone with Verizon Prepaid

    Asked by Anonymous.

    • Answer Thanks for your interest in our product. Moto G 5G 2024 Unlocked phone should work with the Verizon network. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • Questionis this a Motorola G 5G [2024 Version] XT2417 XT2417-1 XT2417D. or XT2415

    Asked by wynn.

    • Answer Hi Wynn, Thank you for your inquiry. The Moto G 5G 2024 model number is XT2417 (including variants such as XT2417-1 and XT2417D, depending on the region/carrier). You can check the link for the phone specifications here: https://en-us.support.motorola.com/app/answers/detail/a_id/179364/~/specifications---moto-g-5g---2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionWhat is the x-y screen resolution ?

    Asked by Display.

    • Answer Hi Dazzo, Thank you for your inquiry. The Moto G 5G 2024 phone has a 6.6-inch HD+ display with a screen resolution of 1612 × 720 pixels (269 ppi). It also features an LCD panel, a 120 Hz refresh rate, a 21.5:9 aspect ratio, and an 84% screen-to-body ratio for a smooth and immersive viewing experience. You can check the link for the phone specifications here: https://en-us.support.motorola.com/app/answers/detail/a_id/179364/~/specifications---moto-g-5g---2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionHow wide is the phone?

    Asked by Audie.

    • Answer Hi Audie, thank you for your inquiry. The Moto G 5G 2024 phone has a width of approximately 74.96 mm, based on its official dimensions of 164.39 x 74.96 x 8.23 mm. You can visit the link for the phone specifications here: https://en-us.support.motorola.com/app/answers/detail/a_id/179364/~/specifications---moto-g-5g---2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs this phone company with boost mobile

    Asked by Anonymous.

    • Answer It will work with any company it's unlocked

      Answered by ROBERTJ

  • QuestionDoes this work with pure talk?

    Asked by Anonymous.

    • Answer Hi, Thank you for your question. If the device is the unlocked Moto G 5G (2024), it should be compatible with carriers that operate on the T-Mobile network, including Pure Talk, provided the device supports the required network bands and is not carrier-locked. We recommend confirming with BestBuy to make sure your device is unlocked. -Carlos

      Answered by Motorola Customer Care

  • QuestionWill this phone work on Indian Cellular network ?

    Asked by Pankaj.

    • Answer Hi Pankaj, Thank you for your interest in the Moto G 5G (2024). The unlocked version of the Moto G 5G (2024) is designed to support a wide range of global network bands, and it may work on cellular networks in India for voice, data, and texting. However, compatibility cannot be guaranteed with all carriers or all network features, as this depends on the specific carrier’s supported bands and configuration. We recommend checking directly with your service provider in India to confirm whether they support the device and whether your SIM will operate properly on their network. Please also note that Motorola phones are typically covered under warranty only in the country or region where they are originally sold. While the device may function abroad, warranty service and some features may not be available outside the original purchase region. If you need, your carrier can verify compatibility using the phone’s model number and supported network bands before you travel or switch SIMs. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs the $129.99 phone a moto 5g or a power?

    Asked by Yetta.

    • Answer 5 g and no one in Dallas sells a case for it

      Answered by STANLEYM

  • QuestionIs it eSIM compatible?

    Asked by Moto.

    • Answer Yes. Under Settings --> Network & Internet --> SIMs & mobile network --> + Download a new SIM --> Set up an eSIM.

      Answered by Deebee

  • QuestionIs it OEM unlocked can i flash roms on it

    Asked by Nati.

    • Answer Hi Nati, Thank you for your inquiry. The Moto G 5G (2024) unlocked model is not sold as “OEM unlocked” by default for custom software modifications. While some Motorola devices may allow bootloader unlocking through Motorola’s official unlocking program (depending on eligibility, region, and carrier approval), this is not guaranteed for all models or variants, including carrier-sold or certain retail versions. Please note that unlocking the bootloader and flashing custom ROMs is not supported by Motorola. Doing so may void the device warranty, affect system stability, and prevent the device from receiving official software updates or security patches. For the safest and most reliable experience, we recommend using the device with the official Motorola software version installed. Should there be any further inquiries, please do not hesitate to email supportforums@motorola.com. We'll be glad to help. -Mitch

      Answered by Motorola Customer Care

  • QuestionCan the camera have macro lenses

    Asked by cam.

    • Answer Hi Cam, Thank you for your inquiry. Yes, the Moto G 5G 2024 phone includes a dedicated 2MP macro camera (f/2.4, 1.75µm) as part of its rear camera system, allowing you to capture detailed close-up photos of small subjects. In addition to the 50MP main camera with Quad Pixel technology and PDAF, the device features Macro Vision and Macro video capabilities, making it easier to focus on and photograph objects at a short distance. You can check the phone specification here: https://en-us.support.motorola.com/app/answers/detail/a_id/179364/~/specifications---moto-g-5g---2024. -Mitch

      Answered by Motorola Customer Care