A:AnswerThank you for your inquiry and interest in our product. No, the Moto G Play 2024 phone does not support 5G networks; they are 4G‑only devices. The chipset in this phone is built for 4G connectivity, so it won’t connect to 5G mobile networks even if 5G is available in your area. You can check the link for the phone specification here: https://en-us.support.motorola.com/app/answers/detail/a_id/178714/~/specifications---moto-g-power-5g---2024/. -Mitch
A:AnswerWe’re sorry to hear you’re unable to access your phone. The only way to unlock your screen in this case is to perform a hard key reset. Please note that this will restore your device to its factory default settings, erasing all data and returning it to its out-of-the-box condition. If you would like to proceed, please contact our support team by sending an email to [email protected], and we’ll guide you through the process. -Mitch
A:AnswerWe appreciate your interest in our product, Victor. We understand the confusion regarding Google Fi compatibility. If you check the compatible devices here: https://en-us.support.motorola.com/app/answers/detail/a_id/177739/~/carrier-compatibility-%7C-moto-g-play-%282024%29, the Moto G Play 2024 unlocked phone is listed as a compatible device with Google Fi. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch
A:AnswerHi Victor, We appreciate your interest in our product. Yes, the Moto G Play 2024 Unlocked phone will work with Google Fi. You can check the link to see all compatible carriers here: https://en-us.support.motorola.com/app/answers/detail/a_id/177739/~/carrier-compatibility-%7C-moto-g-play-%282024%29. -Mitch