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  • QuestionHow many Android OS and Security updates for this phone?

    Asked by Rick.

    • Answer Please, please Motorola/ Lenovo do not just give us one update to Android 15. That's seriously a slap in the face telling us basically that this phone is not worth holding on to longer than one year. It's such a disappointment to hear this. I would have bought this phone in a split second if you all would simply have a coherent update policy of perhaps 3 years. I don't know why you don't hear your customers complaints and concerns. Like I said, otherwise I would have snapped this up in a split second instead. Now I will be purchasing something. Perhaps a 8A that will at least give me updates. Shame on you, Motorola.

      Answered by AdamB

  • QuestionDoes this version work with T-Mobile? T-Mobile sells the lower grade version 128 GB version but does not list this particular phone. Below is a screenshot from the local best buy

    Asked by Marigold.

    • Answer Hello, Marigold! Thank you for reaching out. According to our phone's specifications page at https://www.motorola.com/us/smartphones-moto-g-stylus-5g-gen-4/p?skuId=1099, the Motorola Moto G Stylus 5G 2024 is compatible with T-Mobile. -Elle

      Answered by Motorola Customer Care

  • QuestionDoes this phone come with the minimum plastic case protector like the one included with the Moto One Action?

    Asked by RAM.

    • Answer Thank you for reaching out, RAM. The Moto G Stylus 5G 2024 does not come with a plastic case protector included in the box. However, we recommend getting a protective case to help keep your device safe. Should there be any further inquiries, please do not hesitate to email [email protected]. We'll be glad to help. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes it have wireless Android Auto?

    Asked by BDN.

    • Answer Hi BDN, Thank you for your inquiry and interest in our product. Yes, the Moto G Stylus 5G 2024 phone supports wireless Android Auto. This feature allows you to connect your phone to your car's infotainment system without the need for a USB cable, providing a seamless and convenient experience. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs there a way to buy more OS updates ? I love my Motoroal phones, still using my One Action, but with only one OS update and more and more security threats these days I'm thinking of switching to another brand that supports their phones longer.

    Asked by Jimbo.

    • Answer I was all set to buy this phone until I found out that you don't support your phones beyond one year of OS updates and three years of security patches. That is a deal breaker for me, and it's frankly pretty unbelievable, especially compared to your competition. I get that you're trying to force your customers to upgrade to a new phone quicker, but what lousy marketing for your potential customers. Seeya.

      Answered by Jace

  • QuestionDoes it support Google wallet?

    Asked by JS1828.

    • Answer Hi JS1828, Thank you for your inquiry and for expressing an interest in our product. Yes, the Moto G Stylus 5G 2024 phone supports Google Wallet. You can visit the link for the phone specifications here: https://www.motorola.com/us/smartphones-moto-g-stylus-5g-gen-4/p?skuId=1105. -Mitch

      Answered by Motorola Customer Care

  • QuestionIs the ram expandable to from 8 to 16? How much and how to do that?

    Asked by Sherry.

    • Answer Thank you for your question about the Moto G Stylus 5G 2024 phone, Sherry. The device comes with 8GB of RAM. While it does not support physical expansion to 16GB, it features a virtual RAM option that can effectively enhance performance by using available internal storage. This allows the device to optimize multitasking and app performance.To utilize this feature, simply ensure you have sufficient free storage on your device. The system will automatically manage the allocation of virtual RAM as needed, so there's nothing specific you need to do. You can check this link for the phone's specifications here: https://www.motorola.com/us/smartphones-moto-g-stylus-5g-gen-4/p?skuId=1105. -Mitch

      Answered by Motorola Customer Care

  • QuestionWhy is it cheaper by $100 to activate now, instead of activate later?

    Asked by DaveV.

    • Answer Kickbacks. The carrier has an arrangement with the phone manufacturer. Money is to be made if they can lock you down to a carrier- for a price at the consumer's expense.

      Answered by Missy

  • QuestionSince the phone in Unlocked univerally, is it working perfectly in Egypt and is the Manufacturer's Warranty valid there as well?

    Asked by Ahmed.

    • Answer Hi Ahmed, Thank you for expressing your interest in our product. Yes, Our phones should work in Egypt where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • Questionis it compatible with Samsung watch.

    Asked by jamal.

    • Answer Thank you for your inquiry, Jamal. The Moto G Stylus 5G 2024 phone is compatible with most Bluetooth-enabled devices, including Samsung smartwatches. However, it's always best to confirm compatibility with specific models, as some features may vary depending on the version of the Samsung Watch and its software. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone support wireless charging?

    Asked by Joel.

    • Answer Yes it does, mine did.

      Answered by alma

  • QuestionDoes this work with Qlink

    Asked by Renea66.

    • Answer Thank you for expressing your interest in our product, Renea66. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto G Stylus 5G 2024 Unlocked phone should work with other MVNOs on the T-Mobile network. We suggest contacting Qlink Wireless to confirm and for further details. -Mitch

      Answered by Motorola Customer Care

  • QuestionWhat are the video recording fps (frames per second) rates for it's cameras?

    Asked by Cas.

    • Answer Hi Cas, Thank you for your inquiry and for expressing an interest in our product. Moto G Stylus 5G (2024), the video recording frame rates (fps) are as follows: Front Camera: Full HD (FHD) at 60 fps or 30 fps, Rear Main Camera: Full HD (FHD) at 60 fps or 30 fps, Slow Motion: Full HD (FHD) at 120 fps, HD at 240 fps, and Rear Ultra-wide/Macro Camera: Full HD (FHD) at 60 fps or 30 fps. You can visit the link for the phone specifications here: https://www.motorola.com/us/smartphones-moto-g-stylus-5g-gen-4/p?skuId=1105. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone have a slot for an SD card

    Asked by Samantha.

    • Answer Hi Samantha, Thank you for your inquiry and interest in our product. Yes, the Moto G Stylus 5G 2024 phone has expandable storage up to 2TB microSD card. You can check this link for the phone's specification here: https://www.motorola.com/us/smartphones-moto-g-stylus-5g-gen-4/p?skuId=1099. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this phone work with Xfinity?

    Asked by Anonymous.

    • Answer Thank you for your inquiry and interest in our product. No, Moto G Stylus 5G 2024 Unlocked phone does not work with Xfinity. However, this phone works with other major carriers in the US. You can check the link to see all compatible carriers here: https://en-us.support.motorola.com/app/answers/detail/a_id/181503/~/carrier-compatibility-%7C-moto-g-stylus-5g---2024. -Mitch

      Answered by Motorola Customer Care

  • QuestionMy screen froze it won't take any inputs. I tried restarting but it wants me to enter my 4 digit code but I can't because the touchscreen is frozen

    Asked by Jobie.

    • Answer very good question, try restarting your phone or do a hard reset. search google: how to hard-reset motorola g stylus

      Answered by Tomm

  • QuestionIts work for cricket?

    Asked by FranciscoM.

    • Answer Yes if you get the unlocked phone.

      Answered by Anjee

  • QuestionHi, I'm checking to see if the Best Buy store is planning any Christmas sale or discounts, particularly on the new Motorola G Stylus 2024. Also, could you let me know about the availability of other colors? Thanks!"

    Asked by Fahima.

    • Answer Hi Fahima, Thank you for your interest in the Motorola G Stylus 2024. Promotional pricing, holiday sales, and in-store availability—including color options—are managed directly by Best Buy. For the most accurate and up-to-date information, we recommend contacting your local Best Buy store or visiting their website, as they can confirm current or upcoming Christmas promotions and stock details. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes the Motorola - moto g stylus 5G 2024 256GB cell phone have an optical or digital zoom for both video and photos? If so, is it 8x or higher?

    Asked by JBjackass.

    • Answer The Moto G Stylus 5G (2024) doesn’t have a dedicated telephoto lens, so all its zoom is digital, not optical. That means you can pinch to zoom when taking photos or videos, but anything beyond the main view is basically cropping the image, which can make it look less sharp or a bit grainy so it doesn’t really give a clean 8× zoom or higher like phones with a proper telephoto lens. It’s fine for light zooming or bringing a subject a bit closer, but don’t expect high-quality long-range shots.

      Answered by JasonCraig

  • QuestionDo this phone comes with a email account

    Asked by CellPh.

    • Answer No, I logged into my existing email account

      Answered by LeonardF