Questions & Answers

Q: QuestionWhy is there no trade in offer for the sage green? That is the only color I like and want to trade in my phone for it, but there is only a trade in offer on the purple and pink

Asked 2 years ago by Anonymous.

• A:Answer Trade in offer is now available as of today.

  Answered 2 years ago by TheVink

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Q: QuestionMotorola Razr Does have a clock alarm?

Asked 2 years ago by Makoto.

• A:Answer It has an Alarm Clock.

  Answered 1 year ago by DebM

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Q: Questiondoes this phone work on lifewireless network?

Asked 2 months ago by vinniev.

Q: QuestionHow do I activate my new razor? Will I need to visit a Cricket Wireless store?

Asked 7 months ago by Whippit.

• A:Answer No visit to store just remove sim card from old phone, install in new phone and power up. Follow set up instructions on new phone, and you're all done.

  Answered 6 months ago by lroqueVerified Purchase

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Q: QuestionI bought thus phone 2 months ago, but the screen stop working, has warranty?

Asked 7 months ago by Sam.

• A:Answer Yes 1yr. through the manufacture try manufacture restart with pressing the off and volume button to reset itself.. or look on google as it's know for this to happen.

  Answered 7 months ago by YesyesyesVerified Purchase

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Q: QuestionIs there a warranty with this open box ? Can it be returned if not functioning when received ?

Asked 8 months ago by Rickyrick.

• A:Answer Hi Bd, Thank you for your inquiry. Warranty details for open-box products can vary depending on the retailer. We recommend contacting BestBuy directly to inquire about the warranty for your open-box purchase and their return policy if the phone isn't functioning as expected. They should be able to assist you with any concerns. -Mitch

  Answered 8 months ago by Motorola Customer Care

  
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Q: QuestionWhen on a call can you fold the phone to end it or do you have to still push the buttons or screen?

Asked 9 months ago by OneGoodEyeGuy.

• A:Answer You can choose either option but you can't have both.

  Answered 8 months ago by user476788

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Q: Questionis this phone new? will it work with Spectrum Mobile. If they connect it at the store, do I need to reserve a time? Motorola - razr 2023 128GB (Unlocked) - Sage Green

Asked 9 months ago by itchy.

• A:Answer Hi Itchy, Thank you for reaching out with your questions. Yes, the phone is indeed new and it is unlocked, which means it should be compatible with a variety of carriers, including Spectrum Mobile. However, to ensure the best experience and compatibility with Spectrum. We would recommend confirming with BestBuy that the phone is fully set up and activated for use on Spectrum’s network. As for connecting the phone at the store, it’s always a good idea to contact BestBuy in advance to check if they require an appointment or if walk-ins are welcome for this process. -Mitch

  Answered 9 months ago by Motorola Customer Care

  
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Q: QuestionIs this phone compatible with Verizon wireless?

Asked 9 months ago by Anonymous.

• A:Answer I use t mobile but I understand it is compatible with Verizon

  Answered 9 months ago by chiefVerified Purchase

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Q: QuestionCan I use this phone with at&t prepaid wireless?

Asked 10 months ago by Tina.

• A:Answer Yes

  Answered 10 months ago by PerlaSVerified Purchase

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Q: QuestionNot compatible with Pandora Music app. Spoke to two technical supports and skip button on the cover(outside) screen doesn't work, grayed out. Only works once when I cleared the cache.

Asked 10 months ago by Mark.

• A:Answer Hi Mark, We apologize for the inconvenience you’ve experienced with the Pandora Music app on your phone. We understand how frustrating it can be when a feature like the skip button on the cover screen doesn’t work as expected. As we stand behind our products, we would like to have the opportunity to investigate your feedback further. Please email us at [email protected] to further assist you. -Mitch

  Answered 10 months ago by Motorola Customer Care

  
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Q: QuestionIs this phone unlocked and compatible with networks in Argentina?

Asked 11 months ago by Connie.

• A:Answer Hi Connie, Thank you for expressing an interest in our product. Yes, our Moto Razr 2023 Unlocked phone should work in Argentina where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only under warranty in the country/region in which they are intended for sale. -Mitch

  Answered 10 months ago by Motorola Customer Care

  
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Q: QuestionHello. Am.comsidering buying this phone and want to check if it works with boost mobile and its GSM and CDMA unlocked?

Asked 11 months ago by Anonymous.

• A:Answer Thank you for your inquiry! The Moto Razr 2023 Unlocked phone supports both GSM and CDMA networks, so it should work with Boost Mobile. You can check this link to see all of this phone's compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

  Answered 11 months ago by Motorola Customer Care

  
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Q: QuestionDoes this phone work with Boost Mobile? I live in a rural area and don't get very good service. Especially T-mobile. No service at all with them.

Asked 11 months ago by Shelbyviper.

• A:Answer I have T-Mobile and it works prfect.

  Answered 9 months ago by RollaMVerified Purchase

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Q: QuestionDoes this phone work with Consumer Cellular ?

Asked 11 months ago by Angel18.

• A:Answer Hi Victor3059, Thank you for your inquiry and interest in our product. Yes, the Moto Razr 2023 Unlocked phone will work with Consumer Cellular. You can check this link to see all compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Mitch

  Answered 11 months ago by Motorola Customer Care

  
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Q: QuestionIs this phone compatible with Assurance Wireless SIM card?

Asked 11 months ago by stew.

• A:Answer Yes

  Answered 10 months ago by JoseCVerified Purchase

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Q: QuestionCan I used a Samsung watch or Apple Watch with this phone

Asked 11 months ago by Tanya.

• A:Answer Yes, I have the Samsung Galaxy and it works just fine. Not sure about the Apple Watch.

  Answered 6 months ago by OliviaLVerified Purchase

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Q: QuestionWill this work with T-Mobile services

Asked 1 year ago by Ana.

• A:Answer Yes that is what I`m using it on now.

  Answered 8 months ago by BettyJVerified Purchase

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Q: QuestionWill this phone work with AT&T service

Asked 1 year ago by JLady.

• A:Answer Yes

  Answered 1 year ago by AndrewBVerified Purchase

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